What are the responsibilities and job description for the Lab IT Engineer position at Source One Technical Solutions?
Seeking a Lab IT Engineer for a consulting position at a pharmaceutical client in Cambridge, MA 02142.
Job Summary:
- Provide comprehensive IT support to Research and Development site.
- Troubleshoot computer and lab equipment issues for scientists, both on-site and remotely.
- Set up lab computers and network connections.
- Upgrade outdated lab workstations to Windows 11 to mitigate security risks and hardware failure. Minimize downtime for scientific instruments through proactive coordination with vendors and scientists.
- Initiate rebuild/build requests, prepare and install PC according to company standards, set up shared drive mappings, user account configuration, implement back up requirements and perform validation testing alongside the end-user.
- Manage IT requests utilizing ticketing systems such as JIRA and IRIS to update and complete tasks.
Qualifications:
- Able to work independently as site lead
- Experience supporting scientific laboratory environments
- Windows 11 migration experience
- Well rounded technical support background
- Detail oriented
- Pharmaceutical (or other regulated) industry experience