Principal Solutions Architect, Enterprise Voice AI

Your Career, our Future—Together.

Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.

The Opportunity

The Principal Solution Architect, Enterprise Voice AI is responsible for driving solution discovery and design of Soundhound’s AI Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, solution design, demo creation, and making best practice recommendations which enable our customers to get optimal results from our solutions.

What You'll Do

• Partner with direct and indirect sales teams to acquire new Soundhound customers.
• Translate customer business needs/outcomes to technical solutions.
• Provide subject matter expertise to Soundhound Sales and Solution Architects.
• Engage in solution discovery and design, with a focus on integrating Soundhound’s technology into an organization’s existing infrastructure.
• Educate, enable, and empower Soundhound direct and indirect technical sellers.
• Deliver customized solution demonstrations.
• Remain up to date on the latest technologies related to conversational AI.
• Answer customer initiated Requests for Proposal (RFP) and Requests for Information (RFI).
• Effectively communicate Solutions Architecture plans, progress, and status to both internal and customer organizations.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with specific sales and/or services opportunity requirements.
• Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition.
• Establish and maintain lines of communication with internal stakeholders on key initiatives.
• Work with Marketing and Product Managers to define new products and provide insight from the field back to these groups.
• Must be able to travel on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office.
• Continually develop and improve on demo platforms and systems, utilizing AI to increase the speed at which internal tools are deployed to the Solutions Team.
  
  

What You'll Bring

• 15 Years of Experience in Solution Engineering, Consulting, or Architecture in a technology field, including a proven track record of successfully closing strategic enterprise accounts by developing and defending complex architectural solutions.
• Deep technical knowledge of and hands-on experience with Voice and Digital AI products (Chatbots, IVA, IVR, AI Agents) and Enterprise-level Contact Center industry experience (platform migration, digital transformation).
• Demonstrated ability to assess architectural risk and translate complex technical decisions into Total Cost of Ownership (TCO) and customer Return on Investment (ROI) models for executive review.
• Extensive on-site and web-based C-level Executive presentation experience and skills.
• Business acumen with a strong engineering mindset and deep technical aptitude.
• Technical proficiency in systems integration (APIs, SOAP, REST, etc.).
• Outstanding verbal, written, and presentation skills with the ability to foster effective customer relationships.
• Education - Bachelors or Equivalent Experience Preferred
• Inquisitive nature
• High degree of self-motivation
  
  

Workplace & Compensation

This position is available for remote work across the United States. Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration.

The estimated salary for this position is $155,000 to $210,000 plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

Let's Start the Conversation

Join SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.

We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

• Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.