Enterprise Account Manager, Restaurants

Your Career, our Future—Together.

Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.

The Enterprise Account Manager plays a pivotal role in managing and growing relationships with SoundHound AI’s most valued Enterprise clients, primarily in the restaurant industry. This is a dynamic, high-impact role where creativity, strategic thinking, and decisive action are not only encouraged but essential. We believe in empowering our team members to make independent decisions, develop innovative ideas, and take ownership of results. The work is fast-paced and multifaceted, with opportunities to build lasting connections both internally and externally, all while maintaining a sense of humor and camaraderie.

In this role, the sky is truly the limit—hard work directly translates to outstanding outcomes for both the individual and the company. Success requires the ability to navigate both tactical and strategic challenges, think on your feet, and remain composed under pressure. The role reports to and collaborates closely with the Director of Account Management, tackling diverse account management challenges that may be platform-based, personnel-related, or driven by external factors. The role is suited for someone who thrives in high-energy environments, enjoys problem-solving, and is ready to contribute to a culture of excellence.

In This Role, You Will

• Manage and grow relationships with SoundHound AI’s top-tier Enterprise accounts, primarily within the restaurant sector.
• Act as the primary point of contact post-sales, ensuring client satisfaction and long-term partnership success.
• Oversee account health through ongoing reporting, quarterly business reviews (QBRs), and strategic expansion planning.
• Partner with clients to identify and resolve platform-related issues, escalating internally when necessary.
• Collaborate cross-functionally to enhance the client experience and address high-priority escalations.
• Monitor industry trends and client business changes to proactively identify opportunities for upsell or product adoption.
• Support revenue and sales operations initiatives to drive account growth and retention.
• Develop trusting and deep relationships with our customers to ensure long-lasting partnerships
• Oversee all components post-sales, including but not limited to, reporting, quarterly business reviews (QBRs), and expansion opportunities
• Identify bugs and help solve existing problems
• Work cross-functionally to enhance each client’s overall experience and handle escalations
  
  

We Would Love To Hear From You If

• You have a Bachelor’s degree in business, liberal arts, STEM, or related field.
• You have enterprise-level account management experience with organizations generating $100M in revenue annually or operating 1,000 locations.
• You have 10 years of working with VP- and C-level executives.
• You have a background in one or more of the following: 3rd-party on-demand delivery, food tech, service industry IT, restaurants/hospitality, voice or AI technologies.
• You have previous experience in customer service, enterprise technology, telecom, startup environments, or related fields.
• You have exceptional relationship-building and communication skills.
• You have strategic problem-solving abilities with a calm, solutions-oriented approach under pressure.
• You have an ability to navigate both technical and interpersonal challenges effectively.
• You have high adaptability and comfort in a fast-moving, ambiguous environment.
  
  

Additional Requirements

• Availability to work nights and weekends when needed.
• Willingness to travel 10–15% of the time.
  
  

This position is available for remote work across the United States. Regardless of workplace arrangement, employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $140,000 to $155,000 plus variable pay and equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

Let's Start the Conversation

Join SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.

We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

• Please beware of agency recruiters falsely stating that they represent SoundHound AI on a particular direct hire job posting. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively. If you have been contacted by someone from a different domain about a job offer, please email recruiting@soundhound.com.