What are the responsibilities and job description for the Business System Analyst position at SoTalent?
Business Systems Analyst
📍 Location: Highwood, IL, US
🏢 Industry: Wholesale
💼 Work Setting: Hybrid
Are you passionate about data analysis, process improvement, technology support, and business operations?
We are seeking a Business Systems Analyst to support International Operations through data analysis, reporting, process automation, system support, and continuous improvement initiatives. This role serves as a key liaison between business users and technology teams, helping to optimize processes, improve operational efficiency, and deliver actionable insights to leadership.
The ideal candidate combines strong analytical skills, SQL expertise, problem-solving abilities, and a passion for leveraging technology and data to improve business performance.
Key Responsibilities
Data Analysis & Reporting
- Manage and fulfill data and reporting requests for International Operations teams.
- Analyze business data and present meaningful insights to leadership.
- Identify trends, risks, and opportunities through data analysis.
- Create recurring and ad hoc reports to support operational decision-making.
- Ensure data integrity and reporting accuracy.
Process Improvement & Automation
- Maintain and enhance daily operational and technology processes.
- Identify opportunities to automate manual tasks and improve efficiency.
- Utilize data-driven solutions to streamline workflows.
- Support modernization initiatives that improve business operations.
- Promote continuous improvement across operational processes.
System Support & Issue Resolution
- Investigate and troubleshoot system and user-related issues.
- Partner with IT teams to identify root causes and implement solutions.
- Participate in system testing, validation, and support activities.
- Coordinate issue resolution with cross-functional stakeholders.
- Ensure timely communication and follow-up during support efforts.
Documentation & Communication
- Develop and maintain:
- Process Documentation
- System Procedures
- User Guides
- Operational Reports
- Internal Communications
- Ensure documentation remains accurate and current.
- Communicate system updates and process changes effectively to users.
Project & Technology Support
- Participate in technology modernization and business transformation initiatives.
- Support implementation of new processes, tools, and systems.
- Assist with business requirements gathering and testing activities.
- Contribute to operational improvement projects impacting international business functions.
- Collaborate with technical and business teams to ensure successful project delivery.
Cross-Functional Collaboration
- Work closely with:
- International Operations Teams
- IT Departments
- Business Stakeholders
- Project Teams
- Translate business needs into practical technology solutions.
- Provide operational and analytical support to leadership teams.
- Foster strong working relationships across the organization.
Qualifications
Education
- Bachelor's Degree in:
- Business Administration
- Information Systems
- Data Analytics
- Computer Science
- Related Field
Experience
- 1 years of experience in:
- Business Analysis
- Data Analysis
- Systems Analysis
- Operational Support
- Reporting & Analytics
- Experience supporting business operations and process improvements preferred.
- B2B industry experience is a plus.
Technical Skills
Data & Analytics
- SQL
- Data Analysis
- Data Reporting
- Business Intelligence
- Trend Analysis
Microsoft Office
- Advanced Microsoft Excel
- VBA (Visual Basic for Applications)
- Microsoft Office Suite
Preferred Tools
- Power BI
- Dashboard Development
- Data Visualization
Systems & Operations
- Process Documentation
- User Support
- Testing & Validation
- Process Automation
- Operational Analytics
Core Competencies
- Business Analysis
- Data Analysis
- SQL
- VBA
- Power BI
- Reporting & Analytics
- Process Improvement
- Process Automation
- System Support
- Root Cause Analysis
- Business Operations
- Stakeholder Communication
- Documentation Management
- Problem Solving
- Continuous Improvement