What are the responsibilities and job description for the Application System Analyst Lead position at SoTalent?
Application System Analyst Lead
Location: Irving, TX,US
Industry: Hospitals and Health Care
Work Setting: Hybrid
Are you passionate about leading enterprise application initiatives, optimizing business and operational workflows, and delivering technology solutions that drive exceptional user experiences? We are seeking an experienced Information Services Lead to provide strategic leadership, application expertise, and project oversight across critical technology initiatives while ensuring operational excellence, service quality, and stakeholder satisfaction.
In this role, you will serve as a senior leader responsible for coordinating cross-functional teams, overseeing application support and optimization activities, and driving complex projects from planning through implementation. You will act as a trusted advisor to stakeholders, mentor team members, and ensure technology solutions align with organizational goals and business needs.
Key Responsibilities
Application Leadership & Support Operations
- Lead application implementation activities, including configuration, testing, deployment, go-live support, and ongoing optimization.
- Provide oversight for application support functions, including incident, problem, request, and change management processes.
- Serve as the primary escalation point for complex system issues and operational challenges.
- Ensure consistent delivery of high-quality support services and technology solutions.
Project & Program Management
- Lead large-scale and high-impact projects through all phases of the project lifecycle.
- Develop project plans, requirements, timelines, risk mitigation strategies, and stakeholder communication plans.
- Coordinate project activities across multiple teams to ensure successful delivery of business objectives.
- Provide regular project status updates, executive reporting, and escalation management.
Business Process Analysis & Solution Design
- Lead business process reviews, workflow analysis, requirements gathering, and solution design initiatives.
- Evaluate current processes and identify opportunities for operational improvement and technology optimization.
- Translate business requirements into scalable and sustainable technology solutions.
- Support workflow redesign, process standardization, and continuous improvement efforts.
Stakeholder Relationship Management
- Build and maintain strong relationships with business leaders, operational stakeholders, and end users.
- Serve as the primary liaison between technical teams and business partners.
- Facilitate meetings, workshops, and cross-functional discussions to align priorities and resolve challenges.
- Communicate technical concepts effectively to stakeholders at all organizational levels, including executive leadership.
Team Leadership & Mentorship
- Mentor analysts and team members while promoting professional growth and development.
- Distribute workload effectively to ensure project milestones and service expectations are achieved.
- Foster collaboration, knowledge sharing, and cross-training across teams.
- Provide guidance on complex issues and support team members in developing innovative solutions.
Operational Excellence & Governance
- Establish and maintain best practices, standards, policies, and procedures for application support and delivery.
- Ensure compliance with organizational, regulatory, and operational requirements.
- Drive quality assurance initiatives and promote continuous improvement across supported systems.
- Coordinate activities related to major system enhancements, vendor changes, and operational improvements.
Technology Strategy & Continuous Improvement
- Maintain deep expertise in supported applications, technologies, and industry best practices.
- Identify opportunities to improve functionality, performance, efficiency, and user experience.
- Develop and maintain comprehensive system and process documentation.
- Stay informed on technology trends, new capabilities, and emerging solutions that support organizational objectives.
Required Qualifications
- Associate's or Bachelor's degree in Information Systems, Healthcare Administration, Business Administration, Technology, or a related field preferred.
- 5 to 7 years of experience supporting enterprise applications, business systems, healthcare technology, or information systems.
- Experience leading complex projects and coordinating cross-functional teams.
- Strong understanding of application lifecycle management and operational support processes.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Exceptional written, verbal, and presentation communication skills.
- Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.
Preferred Qualifications
- Supervisory, team lead, or management experience.
- Experience supporting enterprise healthcare or clinical technology environments.
- 2 years of project management experience or equivalent leadership experience.
- Experience mentoring technical teams and leading organizational change initiatives.
- Relevant technology, systems, or application-focused certifications.
- Expertise with enterprise application platforms and system optimization initiatives.
Key Skills
- Information Systems Leadership
- Application Support Management
- Incident & Change Management
- Project Management
- Business Process Analysis
- Requirements Gathering
- Stakeholder Management
- Team Leadership & Mentoring
- Workflow Optimization
- Operational Excellence
- Process Improvement
- Executive Communication
- Risk & Issue Management
- Cross-Functional Collaboration
- Technology Strategy