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Shelter Support Coordinator

SOS, Inc.
Emporia, KS Full Time
POSTED ON 11/25/2025 CLOSED ON 12/24/2025

What are the responsibilities and job description for the Shelter Support Coordinator position at SOS, Inc.?

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13405149

JOB TITLE: SHELTER SUPPORT COORDINATOR

REPORTS TO: SHELTER MANAGER

CLASSIFICATION: NON-EXEMPT STATUS: FULL-TIME

JOB SUMMARY: The Shelter Support Coordinator provides safe shelter and

basic needs such as food and clothing to survivors of sexual and

domestic violence, stalking, and human trafficking living within the SOS

Shelter. Assists in overseeing all maintenance and cleaning for the

shelter, shelter grounds and vehicles. Provides support advocacy to

shelter residents, ensuring that they are comfortable in their

surroundings, feel safe, have a good understanding of SOS services and

shelter rules.

The Roles, Responsibilities, Job Functions, Knowledge, Skills, And

abilities set forth herein may be revised from time-to-time in order to

comply with federal and state laws, departmental needs and the changing

requirements for this position.

Essential Job Functions

GENERAL ADVOCACY RESPONSIBILITIES

Provide short-term one-on-one support to survivors of sexual and

domestic violence, stalking, and human trafficking. Survivors will be in

shelter. Support may include, but is not limited to, emotional support

counseling, teaching of life skills, education regarding sexual and

domestic violence, stalking, and human trafficking and/or assisting with

employment and housing opportunities.

Provide on-going emotional and physical safety planning.

Make appropriate resident and helpline call referrals to community

agencies.

Refer clients leaving shelter to outreach advocates for continued or

follow-up services as necessary and/or requested.

Provide transportation for survivors or assist survivors in making

transportation arrangements as needed.

Conduct Strength Need Assessments with sheltered survivors and assist in

creating individualized goals.

Provide regular contact with sheltered survivors to expedite appropriate

services.

Assist in referring survivors with protection orders as appropriate.

Offer survivors tangible options to barriers and support personal

empowerment of decisions.

Provide on-call relief with other staff on a rotating basis.

Shelter Responsibilities

Help shelter residents to maintain a safe clean and healthy environment

for themselves.

Help shelter manager by performing or overseeing (if job demands)

overall maintenance, upkeep and appearance of the shelter, shelter

grounds, and vehicles. This includes arranging for needed repairs,

making sure that appliances, etc. are in good working condition. Adhere

to procedures and policies when coordinating repairs.

Pick up, organize, and account for donations as needed.

Provide support to shelter residents using an empowerment approach,

maintaining professional boundaries, and encouraging open dialogue of

resident needs and concerns to the assigned Advocate, Shelter Manager,

or Crisis Service Director, as appropriate.

Maintain contact with residents on food needs. Buy groceries as needed.

Provide shelter coverage, working the later shift.

Help maintain the storage and garage areas, disperse furniture, and

other items to residents when moving to permanent housing.

ADMINISTRATIVE/CONTINUING EDUCATION

Document survivor calls and services and other imperative information

using internal database and shelter files per agency policy and

procedures.

Attend All Staff meetings.

Participate in weekly case staffings, monthly staff meetings, and

supervision as arranged.

Attend professional training and continuing education opportunities when

possible and at the request of your supervisor. Apply to attend KAVA

training Kansas Academy for Victim Assistance within 20 days of your

employment start date.

Complete other duties as assigned by the SOS Executive Director,

including complying with grant goals and objectives, but not limited to,

info ming crime victims of their statutory rights, and assisting crime

victims in seeking available compensation.

Other

Assist SOS employees and the public in a professional manner.

Maintain a positive work atmosphere by acting and communicating in a

manner to get along with public, co-workers, and management.

Be pleasant, respectful, and civil with others on the job and display a

good-natured, cooperative attitude.

Maintain composure, keep emotions in check, control anger, and avoid

aggressive behavior, even in very difficult situations.

Be reliable, responsible, dependable, and fulfill duties.

Attend work on a regular and predictable basis as scheduled.

It is imperative to practice self-care due to vicarious and secondary

trauma staff may incur. Employees are requested and expected to take

care of themselves. SOS will assist with wellness tools for group and

individual settings.

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Salary.com Estimation for Shelter Support Coordinator in Emporia, KS
$58,100 to $77,146
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