What are the responsibilities and job description for the Front Office Manager position at Sorrel River Ranch Resort & Spa?
Front Office Manager | Sorrel River Ranch Resort & Spa
About Sorrel River Ranch
Sorrel River Ranch is a riverfront luxury ranch where the guest experience is shaped by land, people, and presence.
Set between the Colorado River and towering red rock formations, the ranch offers a deeply personal style of hospitality—one that values connection, attentiveness, and meaningful moments over formality or routine.
Every guest journey is intentional, and every interaction is an opportunity to create something memorable.
Role Description
We are seeking an exceptional Front Office Manager – Guest Experience to lead the daily rhythm of hospitality at Sorrel River Ranch.
This is a highly visible, guest-facing leadership role responsible for shaping how the ranch feels moment to moment. You will be present on the floor, actively engaging with guests, anticipating needs, and ensuring every stay is seamless, personalized, and aligned with the spirit of the property.
You will lead through action—supporting teams in real time, reinforcing service standards, and fostering a culture of accountability, warmth, and genuine hospitality.
Beyond daily operations, you will play a key role in shaping guest loyalty by understanding arrival profiles, personalizing stays, and maintaining connection beyond departure.
Qualifications
- Experience in hospitality operations, guest services, or front-of-house leadership
- Strong background in luxury, resort, or high-touch service environments preferred
- Proven ability to lead teams in fast-paced, guest-facing settings
- Exceptional communication and interpersonal skills
- Strong problem-solving skills with a calm, solutions-oriented mindset
- Ability to anticipate guest needs and elevate service in real time
- Comfortable working on the floor and leading by example
- Passion for creating meaningful guest experiences and team culture
What We Offer
- Competitive salary
- Affordable on-site accommodation
- Leadership role with high visibility and impact
- Opportunity to shape guest experience at a destination property
- Collaborative, hands-on management culture
- Long-term growth potential within the ranch
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