User Content Developer

 Sopheon is seeking an energetic and motivated User Content
Developer to join its team. As a User Content Developer at Sopheon, you will
join a fun, fast-paced Agile environment working directly with software
engineers, quality assurance experts, product owners, and customer service
professionals to provide high-quality product features and supporting
documentation and training materials.  

Principal Duties and Responsibilities 

· Learn and understand the design, behavior, and
implementation of the company’s products. 

· Work closely with cross-functional positions
including software engineers, quality assurance analysts, product owners, and
customer service professionals to gather information regarding documentation
and training needs for new and existing product features. 

· Create, maintain, and continually improve the
company’s product documentation set including online Help, quick reference
aids, administration guides, and installation guides, embracing single-sourcing
and emerging industry trends. 

· Design, maintain, and continually improve the
company’s training offerings including creation of an instructional/tutorial
library and engaging e-learning content.  

· Estimate, plan, prioritize, and coordinate work
to meet delivery schedules and to ensure accuracy of created content. 

· Participate in strategic initiatives including
designing and creating additional material based on direct user feedback.  

· Aid in defining and recording the department’s
internal style decisions and procedures. 

· Work quickly and effectively in an Agile
development environment, integrating processes into the overall product
development and release cycles. 

Essential Skills and
Experience 

· Degree in Communication, Journalism, English, or
related field. 

· Strong writing, editing, proofreading,
organization, and oral communication skills. 

· Ability to quickly learn and understand complex
topics and concepts and to communicate those concepts clearly to others. 

· Proactive, flexible, confident, and able to work
in a fast-paced and challenging environment. 

· Curiosity and drive to learn product
functionality and how users with various roles and responsibilities interact
and use the software in their daily jobs. 

Desired/Preferred Qualifications 

· Experience creating tutorial videos using Adobe
Captivate or similar tools, and integrating effective e-learning content into a
Learning Management System 

· Knowledge of topic-based content creation for
use in single-sourced deliverables. 

· Exposure to industry standard development tools
such as MadCap Flare, InDesign, or RoboHelp. 

Other 

· Samples of your writing required if selected for
the interview process.  

Send resumes
to jobs@sopheon.com. See our company
website at www.sopheon.com to learn more
about the company. 

Success Criteria for this Role 

· Understand the Accolade solution and can
document new features and generate training based on existing knowledge and
attendance in Sprint planning and daily standups 

· Deliver documentation on time within each sprint 

· Publish engaging, interactive training modules
according to the outlined goals for training 

· Work with cross functional teams to determine
the trouble spots in Accolade and highlight those in training and online help 

· Able to create and maintain the more advanced
features in Flare that have already been implemented