Senior Manager, Spare Parts Operations

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a strategic and entrepreneurial Senior Manager, Spare Parts Operations to build SHMA’s spare parts operations from the ground up in a greenfield environment. This role will ensure availability, accuracy, and efficiency in supporting service teams across our U.S. operations, mainly in California. 

As a founding leader in our after-sales operations, you will establish logistics partnerships, design a robust backorder management framework, implement KPI-driven procurement systems, and drive the launch of accessories. A key challenge will be balancing service excellence with cost efficiency during the early phase of operations, when the vehicle population is still limited. 

This is a unique opportunity to play a foundational role in shaping SHMA’s U.S. parts operations for the AFEELA brand—setting the standards, systems, and strategies that will define long-term success. 

Job Responsibilities

• Build SHMA’s spare parts and logistics operations from scratch, establishing scalable foundations for growth. 
• Identify and partner with warehouse management companies and logistics providers to create a flexible, cost-efficient distribution network. 
• Establish delivery processes and digital tools to provide accurate, reliable lead-time commitments to service centers and repair shops. 
• Design and implement structured backorder management processes, including escalation paths, supplier collaboration, and proactive communication with stakeholders. 
• Define and track procurement and supply KPIs (on-time delivery, cost, inventory turnover) with dashboards, reporting, and continuous improvement actions. 
• Lead the setup and rollout of accessories and lifestyle product lines, ensuring availability alongside vehicle launches. 
• Develop cost-control strategies suited for early-stage operations and scale them for future growth. 
• Conduct audits to ensure compliance, accuracy, and efficiency in parts and service systems. 
• Provide system and process training for parts advisors and service staff. 
• Partner cross-functionally with Service, Supply Chain, IT, and Planning to resolve issues and improve operations. 
• Act as liaison with global supply chain counterparts in Japan to ensure U.S. and global alignment. 
• Recruit, coach, and develop team members, fostering a culture of accountability and high performance. 

Required Qualifications for Position

• 5 years of experience in automotive, supply chain, or service operations, with direct experience in spare parts or logistics management. 
• 2 years of leadership experience in parts or supply chain management. 
• Proven track record building or transforming spare parts/logistics operations (startup, EV, or greenfield environment preferred). 
• Strong expertise in backorder management, supplier collaboration, and parts operations. 
• Demonstrated ability to design and operate KPI-driven procurement and supply frameworks. 
• Technical knowledge of automotive service and parts operations (formal training and/or hands-on experience). 
• Strong analytical skills to balance service excellence with cost efficiency. 
• Excellent interpersonal and communication skills with the ability to influence across all levels. 
• Proficiency with supply chain and inventory management systems; advanced Microsoft Excel skills preferred. 
• Flexibility to travel domestically as needed to service centers, warehouses, or headquarters. 

Preferred Qualifications for Position

• Experience launching or scaling parts operations in EV or premium automotive environments. 
• Familiarity with ISO standards, warranty policies, or dealer network operations. 
• Prior success in introducing accessory and lifestyle product lines. 
• Bilingual in Japanese or Spanish is a plus. 

Additional Details

• Work Arrangement: Full-time, on-site role based in California (Torrance, CA primary location). 
• Travel Requirements: Domestic travel required to service centers, warehouses, or headquarters. 
• Visa Sponsorship: Not available for this position. 

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $130,000–$150,000. This range does not include any other compensation components or other benefits that an individual may be eligible for.  The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.   

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at SHMA-Recruiting@sony-honda-mobility.com Please indicate the position you are applying for. 

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