Warehouse Dock Coordinator

***This position is located at 126 Memorial Parkway in Niagara Falls**

Job purpose

As a Warehouse Dock Coordinator, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, entering inbound/outbound data into Customer’s ERP System, removing glad lock from airline, ensuring seal is applied to the trailer and other assignments as requested.

Duties and responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders
• Perform data entry into Customer’s ERP System
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• Manage yard and door traffic
• Update arrival and departure times in Vision schedule
• Secure trailers (inbounds/outbounds)
• Remove glad lock from airline
• Ensure the seal is applied to the trailer
• Manage shipped paperwork and prepare for shipment to HQ
• Follow all safety procedures and SOPs
• Perform all other duties as assigned

Qualifications

• High School Diploma or GED required
• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment, independently and with team

Safety Requirements

• Must wear safety boots/shoes.
• Must wear safety vest.

Physical requirements

• Must be able to lift up to 50 lbs.

Direct reports

None