What are the responsibilities and job description for the Curriculum and Instructional Design Specialist position at Sonova USA, Inc.?
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Remote, United States
Remote
Curriculum and Instructional Design Specialist
The Curriculum and Instructional Design Specialist is responsible for leading the strategy, design, and continuous improvement of the training curriculum and instructional development across customer success by utilizing best practices and independent judgment in instructional design and establishing methods for delivery that align with business objectives, regulatory requirements, and organizational performance goals.
Responsibilities:
- Assess and define training needs across supported audiences for new products, processes, and systems; independently prioritize initiatives, allocate resources, and develop schedules for design, delivery, and evaluation of learning programs.
- Design and develop comprehensive learning experiences-including new hire onboarding, role transitions, leadership training, and ongoing product/process/technology education-applying appropriate instructional methodologies, adult learning principles, and business-aligned frameworks.
- Develop instructional strategies, course materials, and assessment techniques while determining the optimal integration of instructional technologies and best practices; create learning content across multiple formats (print, graphics, audio, video, and multimedia) with ownership of format, content, and delivery decisions.
- Lead the implementation and optimization of learning technologies, including multimedia tools, course authoring platforms, and Learning Management Systems (e.g., Sonova LMS, Docebo); evaluate, recommend, and enhance tools and technologies supporting the online learning environment.
- Research and advise leadership on educational best practices, instructional resources, emerging technologies (including AI in adult learning), and multimedia solutions; continuously evaluate training methodologies and delivery technologies, document findings, and drive improvements based on business impact.
- Ensure training compliance and operational effectiveness by maintaining up-to-date learning materials and work instructions, collaborating with trainers on content management, participating in internal and external audits, interpreting regulatory requirements, advising on corrective actions, overseeing training schedules and audience assignments, supporting content prioritization, and designing/evaluating annual exams aligned to dynamic resource allocation (DRA) goals, along with other assigned duties.
More about you:
- Bachelor's degree or equivalent experience in training and/or instructional design required; training certifications are preferred.
- Demonstrated experience in training delivery, including 2 years conducting training/OJT/coaching/mentoring, 3 years in instructional design and curriculum development, and 2 years working with Learning Management Systems (e.g., Totara, Docebo); experience in audiology/medical devices, process improvement, LMS exposure beyond baseline, customer service, and operations processes is preferred.
- Strong interpersonal and analytical skills required to effectively engage stakeholders and assess training needs.
- Proven classroom management, facilitation, and mentoring/OJT capabilities required to support diverse learning environments.
- Ability to act as a positive, dynamic role model for Customer Service staff required, demonstrating leadership presence and influence.
- Excellent verbal, written, and presentation skills required to deliver effective training and communication across audiences.
- Proficiency in Microsoft Office required; experience with eLearning development tools and technologies is preferred.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources
What we offer:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
This role's pay range is between: $77,040/yr - $95,000/yr. This role is also bonus eligible.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $77,040 - $95,000