What are the responsibilities and job description for the Entry Level Account Manager position at SonoraCM McAllen?
SonoraCM McAllen, a sales and business consulting firm, is seeking an Entry Level Account Manager for AT&T Retail. The Entry Level Account Manager will manage customer accounts, provide service support, and assist with sales of AT&T cell phones and wireless devices in our retail stores.
As an Entry Level Account Manager, you'll be training in account management and sales strategy within our AT&T retail. The Entry Level Account Manager will practice engaging customers, learning how to demonstrate device features, explain plan options, and document accounts accurately. You'll shadow experienced Account Managers during face-to-face customer interactions about the latest cell phones and wireless devices.
Responsibilities of the Entry Level Account Manager
- Welcome returning guests by name and reference their AT&T wireless account history to make face-to-face sales conversations personal and account-aware.
- Guide account updates in store, like plan changes or device swaps for AT&T cell phones, ensuring smooth transitions that support account retention and future sales.
- Proactively reach out to accounts showing low engagement, offering helpful AT&T wireless tips that rebuild connection and reopen sales dialogue.
- Strengthen account retention by resolving concerns on the spot during retail visits, showing reliability that keeps AT&T wireless clients open to future sales.
- Identify cross-account opportunities by understanding households' needs, then recommending AT&T cell phones that grow account footprint through smart sales.
- Track account performance metrics like upgrade frequency or satisfaction scores to refine how AT&T wireless value is communicated, keeping in-store sales tactics account-focused and effective.
Qualifications of the Entry Level Account Manager
- High school diploma or GED preferred.
- Experience in sales or account management is a plus.
- Presents AT&T smartphones, accessories, and wireless plans with confident, benefit‑driven communication that supports account retention.
- Manages customer needs, device interests, and account updates with accuracy and a positive, sales‑minded attitude.
- Embraces AT&T’s training programs to build stronger account‑management and sales capabilities.
Job Type: Full-time
Pay: $815.00 - $1,375.00 per week
Work Location: In person
Salary : $815 - $1,375