What are the responsibilities and job description for the Customer Services Trainer/QC position at Sonora Quest Laboratories/ Laboratory Sciences of Arizona?
Primary City/State
Phoenix, Arizona
Department Name
Billing-Ref Lab
Work Shift
Day
Job Category
Revenue Cycle
Position Summary
Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.
Knowledge, Skills And Abilities
EEO/Disabled/Veterans
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Phoenix, Arizona
Department Name
Billing-Ref Lab
Work Shift
Day
Job Category
Revenue Cycle
Position Summary
Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.
Knowledge, Skills And Abilities
- Ability to effectively communicate both verbally and with written communication.
- Associate’s degree involving business/communication courses or two years’ experience as a medical billing customer service representative in a healthcare industry.
- Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
- One year training or supervisory duties.
- Additional related education and/or experience
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy
Privacy Policy