What are the responsibilities and job description for the Customer Services Trainer/QC position at bannerhealth?
Primary City/State: Phoenix, Arizona Department Name: Billing-Ref Lab Work Shift: Day Job Category: Revenue Cycle POSITION SUMMARY Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively communicate both verbally and with written communication. MINIMUM QUALIFICATIONS Associate’s degree involving business/communication courses or two years’ experience as a medical billing customer service representative in a healthcare industry. Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals. PREFERRED QUALIFICATIONS One year training or supervisory duties. Additional related education and/or experience EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy