Operations Officer - Banking

Job Title: Operations Manager

Reports to: COO

Location: Boerne, Texas

SUMMARY

Assist the COO in the management and oversight of the general operations of the bank.

ESSENTIAL FUNCTIONS

1. Manages deposit operations and operations support staff.

2. Acts as a resource for all operations and branch personnel on issues or questions pertaining to policies, procedures, compliance, and information systems.

3. Responsible for monthly call center report preparation.

4. Responsible for the creation of reports pertaining to debit card loss, call center and other various reports upon request.

5. Generates reports from Jack Henry for retention.

6. Track and coordinate debit card inventory and reordering.

7. Resolves Reg E disputes, customer refunds and reporting.

8. Conducts daily review of operations DDA account reconciliations.

9. Completes monthly IOLTA reporting to the state.

10. Manages cash management services.

11. Processes legal research request, levies, freezes, etc.

QUALIFICATIONS

Education and experience

Bachelor’s Degree required. Bachelor’s in Finance, Accounting, or Business is preferred.

A minimum of 5 years of bank experience is required with an emphasis in bank operations.

Preferred Skills

· Proficient in Jack Henry software, Silverlake browser, and FedLine.

· Ability to handle confidential information in a professional manner and quickly assess and prioritize.

• Must possess excellent verbal, written and interpersonal communication skills.

· Ability to coordinate with employees in multiple departments.

• This position requires the ability to multi-task while meeting deadlines and maintaining attention to detail.
• Strong knowledge of Microsoft Office products, including Word and Excel.
• Must be able to maintain effective interpersonal relationships with both internal and external customers as effective gathering and exchanging complex information is required.
• Previous management experience is highly preferred.

Certifications:

None

Work Environment

Must be able to work under pressure and exhibit good judgment in making decisions pertaining to the overall health of the Bank and its employees. Position requires extended periods of sitting and computer use. In addition, travel between branches and to customers and events is required.

Such duties as listed in this description are not meant to be all-inclusive and the employer reserves the right to add, alter, or delete duties as seen fit with or without notice.

Sonora Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. In addition to federal law requirements, Sonora Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• bank operations: 4 years (Required)
• banking: 4 years (Required)

Work Location: In person

Salary : $55,671 - $93,626