What are the responsibilities and job description for the Dispatch Coordinator II position at Sonny's Enterprises LLC?
Overview
Provides outstanding service for our customers and service techs! Main point of contact responsible for processing hours for Service Techs, processing work orders to Accounting, answering incoming calls, providing back up support for the service department dispatcher and ensuring the smooth operation of the service department.
Responsibilities
• Accurate order processing• Accurate timecard processing• Customer Service Levels• Processing work orders and apply payments
• Process work orders for accuracy and proficiency for AR department to invoice • Submit work orders for customer approval• Maintain and update service department scorecard via Smartsheets• Maintain and update customer metric scoresheets to maintain accuracy of where technicians time is being allocated per job. • Process service tech hours and timecard adjustments on ADP. • Compare service techs hours with vehicle tracking and service schedule to ensure accuracy when billing hours.• Answer incoming calls from customers and service techs• Maintain and apply credit card receipts for invoicing to customers • Provide back up and support for service department dispatcher – scheduling and approving Service timecards• Document workflow and work procedures.• Demonstrate Enthusiasm - be a positive and encouraging presence in the office.• Assist with special projects as necessary• Other duties as assigned.
Qualifications
- Proficiency in Microsoft Office required: Word, Excel & Outlook
- High School Diploma/GED required
- SmartSheets experience a plus
- SAP a plus
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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