What are the responsibilities and job description for the Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch) position at Watchmen Security Services?
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Job Title: Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch)
Location: Raytown, Missouri (On-Site, In Person)
Schedule: Full-Time | Monday–Friday, 8:00 AM – 5:00 PM
Watchmen Security Services is a locally owned, growing company providing security solutions for both commercial and residential customers. We install and service cameras, alarms, access control, and fire systems, and we pride ourselves on fast, reliable support.
We’re seeking a Customer Support Coordinator / Service Dispatcher to manage scheduling, customer communication, and technician support. This role is ideal for someone with experience as a scheduler, administrative assistant, office coordinator, or service dispatcher who enjoys keeping operations running smoothly.
- Answer incoming customer calls and emails in a professional and friendly manner
- Coordinate and dispatch technicians for service appointments
- Troubleshoot basic system issues with customers over the phone
- Schedule, track, and update service requests in our CRM system
- Communicate with field technicians and office staff to ensure efficient service delivery
- Maintain accurate records, documentation, and customer information
- Experience in customer service, scheduling, administrative support, or dispatching
- Strong organization and multitasking abilities
- Clear and professional verbal and written communication skills
- Confidence using scheduling or customer management software
- Ability to stay calm, focused, and solutions-oriented under pressure
- Pay: $20 – $23 per hour (based on experience)
- Benefits: Health insurance, 401(k), Paid Time Off (PTO)
- Growth: Career advancement opportunities as the company continues to expand
- Culture: Team-first, supportive environment (no cubicles, no corporate red tape)
If you enjoy organization, coordination, and helping people, this role is for you. Apply today to join our team at Watchmen Security Services!
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Salary : $20 - $23
