Chemical Solution Technician

The Chemical Solution Technician’s primary role is to support Sonny’s combined customers by providing for their chemical needs. They will work with chemical team to properly install Sonny’s chemistry, correct cleaning/application issues and provide a reporting safety net for our customer accounts.

• Coordinate and help install Sonny’s Chemistry products for customer accounts.
• Accurately document setups, with cost per car and service reports.
• Use Salesforce, Sonny’s Chemistry Customer Relationship Management (CRM) software to communicate activity with the team.
• Build strong relationships with new and existing customers.
• Work with team to address clients’ needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all.
• Work with clients to solve their cleaning and application issues.
• Provide next steps and action items for issues that cannot be remedied in the field or are outside of the scope of work.
• Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards and commitments are met.
• Correctly report on customer retention activities by Utilizing Sonny’s Chemistry support tools and CRM programs like Salesforce.
• Work with technical, marketing, and other internal colleagues to meet customer needs.
• Participate in internal and external client debriefs.
• Submit accurate weekly planning and bimonthly expense reports.
• Control expense and stay within the planned yearly budget.
• Test and accurately report on all new products.
• Provide technical training for our distributors and their staff.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonnys Chemistry to enhance market performance.
• Present a positive image that mirrors the core values of Sonny’s Chemistry.
• Operate in a safe manner in accordance with published safety guidelines. Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned: Route Coverage for CAS PTO or open Positions, Special Project support.

• High School Diploma/GED preferred.
• Three (3) years minimum of carwash service experience.
• Preferred experience in working with a national distribution and direct sales network
• Travel required.
• Clean Driving Record & Valid Driver's License.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.