What are the responsibilities and job description for the Bellstaff - Summer Seasonal position at Sonnenalp Properties?
The Sonnenalp Hotel is looking for a Full-Time Seasonal Bellstaff team member to deliver exceptional guest experiences as part of our Guest Services team.
Wage: $12.14/hour, plus tips
Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until September 1st or until the positions are filled.
Primary Purpose of Position
A Bellman is to extend the highest level of personalized service to all guests and patrons.
Essential Duties and Responsibilities
- Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check-in procedures.
- Assists guests with any questions they may have and directs them to their desired destination. Accompanying the guest rather than merely pointing their destination is preferred.
- Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
- Controls traffic at the front of the hotel and parking garage.
- Assists guests with luggage to and from rooms.
- Assists in advising guests of all In-house venues and activities.
- Responsible for guest long term storage needs.
- Delivers and picks up guests misc. needs or items.
- While assisting in the guests check-in to room, orients them to the rooms and the hotels amenities.
- Performs frequent cleaning/maintenance on bell carts.
- Maintains accurate key control including sign-in and out of all keys and radios.
- On occasion, will be required to transport guests to and from local locations.
- Maintenance and cleaning of hotel vehicles. Responsible for keeping vehicles fueled.
- Assists Business Center in storing of items received or shipped as needed.
- Assists Activities Center in transportation of guests to golf course, biking tours etc.
- Assists Concierge with various duties as required i.e bike rentals, flower deliveries, messaging etc.
- Performs additional duties as defined by Front Office or other departments.
Education/Experience
- Minimum of 1 year Customer Service experience.
- Able to operate all makes of automobiles. Valid drivers license with no previous violations.
- Strong organizational skills
Recommended Skills and Qualifications
- Minimum of 1 year Customer Service experience.
- Good physical condition, able to carry heavy loads.
- Excellent communications skills, attention to detail, ability to think on your feet, and must be well organized as well as personable & polite.
- Ability to work a flexible schedule
Essential Physical Requirements
- Ability to stand and walk for a full length shift, up to 12 hours
- Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
- Able to handle objects weighing 50-65 lbs routinely
Benefits
- Medical, Dental, Vision Insurance
- Resort Discounts
- Holiday Pay, Paid Time Off and Sick Pay
- 401(k) Retirement Plan & Roth 401(k)
- Voluntary Life Insurance
- Short Term & Long Term Disability
- Employee Assistance Program
- Parking Credit or Discounted Bus Passes