What are the responsibilities and job description for the Audio Visual Technician position at Soni?
AV Support Technician
Summary
Provide technical support for audio-visual and collaboration technologies used in meetings, presentations, and events. This role is responsible for maintaining conference room technology, supporting video conferencing platforms, troubleshooting technical issues, and delivering a high level of end-user support.
Key Responsibilities
- Set up, operate, test, and troubleshoot audio-visual and collaboration technologies.
- Support video conferencing platforms, conference room systems, and presentation technologies.
- Provide technical support for meetings, webinars, town halls, executive presentations, and special events.
- Perform pre-event testing, sound checks, and live meeting support.
- Troubleshoot conference room and meeting technology issues and manage support tickets through resolution.
- Maintain inventory of AV equipment, accessories, and related technology assets.
- Conduct preventative maintenance and routine testing of AV and collaboration systems.
- Assist with deployment, configuration, and upgrades of conference room and collaboration technologies.
- Document procedures, maintain operational standards, and contribute to knowledge-sharing initiatives.
- Participate in technology projects and provide after-hours support when required.
Qualifications
- Strong customer service, communication, and interpersonal skills.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Ability to support executives, clients, and end users in high-visibility environments.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to remain professional and effective under pressure.
Experience
- 2 years of audio-visual, collaboration technology, or technical support experience.
- Experience supporting video conferencing platforms such as Zoom, Microsoft Teams, and similar solutions.
- Experience with conference room technology, presentation systems, and AV equipment.
- Familiarity with AV control platforms, room scheduling systems, and ticketing tools preferred.
- Strong knowledge of Microsoft 365 and Office applications.
- Experience supporting executive meetings, client-facing events, or professional services environments preferred.