Assistant Hotel General Manager

Job Title: Assistant General Manager

Job Overview:
Join our team as an Assistant General Manager and play a vital role in overseeing daily operations of the Hotel Front Desk, Breakfast, and Housekeeping, ensuring each team member meets or exceeds guest service expectations and ensures team members work well together. This position will serve as a Manager on Duty in the absence of the GM.

Responsibilities:

• Supervises Front Desk, Breakfast, Housekeeping, and Maintenance: hiring, training and development, performance evaluations, and assists with terminations.
• Maintains Quality Assurance and Guest Service Survey scores.
• Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
• Maintains cost control systems for staffing, food and beverage inventory.
• Contributes to the profitability and guest satisfaction perception of all hotel departments.
• Enforces Hotel and Legacy Hotels policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Works with the General Manager and/or Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
• Prepares daily assignment sheets for all Front Office, Housekeeping, and Breakfast associates.
• Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
• Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Maintains productivity and labor cost goals.
• Orders and receives supplies to maintain adequate inventory levels of all dry goods, perishable, and supplies.
• Conducts monthly department meetings.
• Attends weekly staff meetings.
• Acts as Manager on Duty as required.
• Completes projects as determined by General Manager.
• Other duties as assigned, of which the associate can perform.
• Requirements:
• Associate’s degree; 2 years’ experience in a supervisory role in hotel guest services, front desk, housekeeping, and/or related professional area
• Ability to organize and track multiple projects with large amount of detail necessary without supervision
• Ability to speak, read, write and understand the English language
• Ability to read and write to facilitate the communication process
• Possess good communication skills, both verbal and written
• Ability to access and accurately input information using a moderately complex computer system
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Ability to effectively deal with associates requests and complaints.
• Ability to meet deadlines and work well in pressure situations
• Commitment to exceling in the daily operations of the hotel
• Great positive attitude
• Assists the GM in Sales calls and visits and instills the culture of selling throughout the departments.

Join our team as an Assistant General Manager where your leadership skills, organizational abilities, and passion for hospitality will be valued. If you are dedicated to driving sales, providing excellent customer service, and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What is a work accomplishment you are proud of?
• Do you think cleaning rooms/restrooms is beneath you?
• How would your previous employer rate you from 1 to 10?
• Name your biggest professional accomplishment.

Experience:

• Hotel management: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Austin, TX 78752 (Required)

Ability to Relocate:

• Austin, TX 78752: Relocate before starting work (Required)

Work Location: In person