What are the responsibilities and job description for the Front Desk Agent- Sonesta- Baton Rouge, LA position at Sonesta Inn and Suites- Baton Rouge?
Are you passionate about hospitality and love making people feel at home? We are looking for friendly, service-oriented Front Desk Agents to become part of our work family!
As a Front Desk Agent, you’ll be the face of our hotel, ensuring every guest has a seamless, welcoming experience. From managing reservations to assisting guests with their needs, you’ll play a vital role in daily hotel operations while providing top-notch customer service.
Your Role Includes:
Safeguarding guest privacy and safety
Making, editing, and confirming reservations
Communicating with guests and team members
Operating phones and computers efficiently
Gathering and interpreting reports
Maintaining clean and inviting public areas
Handling cash, keys, and deposits
Assisting with other duties as assigned
What We’re Looking For:
Dedication, flexibility, and a positive attitude
Availability to work nights, weekends, and holidays
Authorization to work in the United States
Prior hotel front desk experience is a plus, but not required
Ability to operate brand management software
Physical capability to lift up to 50 lbs, push/pull cleaning carts, and frequently stand, walk, bend, or kneel
What We Offer:
Competitive pay with holiday and PTO benefits
A supportive team that mentors, challenges, and celebrates your growth
If you’re ready to make a difference for our guests and grow your career in hospitality, apply TODAY!
We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.