What are the responsibilities and job description for the Front Desk Agent position at Sonesta Es-Suites Princeton?
Job Summary
As a Front Desk Agent, you will be the welcoming face of our establishment, providing exceptional customer service and ensuring a smooth check-in and check-out experience for our guests. Your role will involve managing front desk operations, addressing guest inquiries, and maintaining a positive atmosphere that embodies our commitment to hospitality. You’ll be instrumental in creating memorable experiences for our guests while supporting the overall operations of the hotel.
What you’ll do
- Greet and assist guests with check-in and check-out processes, ensuring a seamless experience from start to finish.
- Manage multi-line phone systems to handle incoming calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction.
- Handle guest relations with care, addressing any concerns or requests in a timely manner to ensure their comfort and enjoyment.
- Conduct night audits as required, ensuring accurate financial reporting and maintaining compliance with hotel policies.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and any issues are resolved swiftly.
- Maintain accurate records of guest information, reservations, and billing details using hotel management software.
Basic qualifications
- Strong customer service skills with a passion for hospitality management.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
Preferred qualifications
- Previous experience in hotel management or front desk operations is highly desirable.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures and hotel management systems is advantageous.
Why you’ll love it here
We are dedicated to fostering an environment where our team members can flourish both personally and professionally. Our commitment to your well-being is reflected in the comprehensive benefits we offer that support your journey through various life stages.
Our benefits include:
- Competitive pay structure that recognizes your contributions.
- Employee discounts on accommodations and services within our network.
- Resources for financial savings and retirement planning tailored for your future needs.
About us
Join us as we redefine hospitality by creating unforgettable experiences for every guest who walks through our doors. Our culture thrives on teamwork, respect, and a shared passion for excellence in service delivery. Together, we will build lasting relationships with our guests while enjoying the rewarding journey of working in an exciting industry!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $19