Guest Service Agent

Overview
Are you a people person with a passion for hospitality? Every great stay starts with a great welcome. As a Guest Service Agent, you’ll help create memorable guest experiences from the moment guests arrive through check-out — delivering friendly, efficient, and personalized hospitality every step of the way.

This role is perfect for someone who loves connecting with people, thrives in a fast-paced hospitality environment, and enjoys balancing guest interaction with hotel operations. You’ll be a key part of the Front Office team, helping ensure guests feel welcomed, supported, and genuinely cared for throughout their stay. This paid position offers a fantastic opportunity to develop your skills in hotel management, guest relations, and customer service within a lively resort environment.

Responsibilities

• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Process guest transactions and payments accurately using Opera Cloud.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Maintenance and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Qualifications

• Previous hotel, Front Desk, Hospitality or Customer Service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive within a hospitality environment.
• Experience using PMS systems, reservations platforms and Opera Cloud preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings 7am-3pm, evenings 3pm-11pm, overnight shifts 11p-7am, Weekends & Holidays as needed.
• A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Embark on a rewarding career where your passion for hospitality makes a difference! We’re dedicated to supporting your growth in the hospitality industry while delivering outstanding experiences to every guest.

Pay: Up to $15.00 per hour

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Albuquerque, NM 87107 (Required)

Work Location: In person

Salary : $15