Business Process Consultant

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Job Title: Senior Business Process & AI Enablement Consultant

Location : Waltham, MA(Hybrid- 2 Days Work From Office)

Duration Contract(6 Months)

Job Description:

We are seeking a senior, AI-aware business process and platform operations consultant. This person will support a new agentic AI-based search platform by connecting business stakeholders, product, platform, engineering and vendor teams. The role blends business analysis, project operations, agile coordination, Jira/Confluence administration, knowledge management, training content and practical use of enterprise AI tools.

• Our client is building a new agentic AI-based search platform supporting R&D search, external innovation, knowledge discovery, market intelligence and related business-development workflows.
• The environment has three connected workstreams: platform, product and engineering/development.
• The engineering team is responsible for building the platform.
• The immediate gap is in business process definition, requirements, roadmap support, coordination, documentation, knowledge management, training and AI-enabled ways of working.
• The team is operating in a startup-style manner. Processes and priorities may change as users test the platform and the team learns what works.
• The consultant must introduce practical structure without slowing down the team through unnecessary process.

Must Have Skills:

Seniority and experience

• Senior Manager-level maturity or a strong senior individual contributor profile.

• Likely 5 years of highly relevant experience, though years alone should not determine fit.

• Able to lead work independently and represent it in front of VPs, Senior Directors and functional leaders.

• Comfortable moving between strategic discussions and detailed operational execution.

Core functional requirements

• Business process mapping, including current-state, future-state and gap analysis.

• Business and functional requirements gathering and documentation.

• Project or program coordination with ownership of weekly status reporting.

• Agile delivery support, backlog management and release/sprint coordination.

• Hands-on Jira and Confluence administration.

• Risk, issue, action, timeline and dependency tracking.

• Training materials, user guides, playbooks or process manuals.

• Knowledge management and platform documentation.

• Cross-functional stakeholder and vendor coordination.

Behavioral requirements

• Acts with urgency and follows through without repeated prompting.

• Comfortable with ambiguity, changing priorities and incomplete processes.

• Structured and organized without becoming rigid or bureaucratic.

• Challenges unclear requests and proposes better approaches.

• Brings ideas; does not operate as an order taker.

• Manages multiple workstreams without losing detail.

• Works effectively in a startup-style environment inside a large enterprise.

• Uses good judgment and can move work forward without constant supervision.

Must Have:

Strongly preferred domain background

• Biopharma, biotechnology, life sciences, pharmaceutical R&D or healthcare technology.
• Another regulated industry may be considered if the candidate has the right platform, process and AI experience.
• The person should understand the context of scientific, R&D, external innovation or senior business stakeholders.

AI and technology expectations

• Practical daily use of Microsoft Copilot, Claude or other enterprise AI assistants.
• Ability to explain specific examples of AI-assisted requirements, summaries, reporting, documentation, training or workflow automation.
• Understanding of how business, product, platform and engineering teams work together.
• Comfort with basic AI, enterprise search, platform and cloud terminology.
• AWS familiarity is helpful but not mandatory.
• Coding is not required. Light prompting, workflow automation or prototyping is a plus.

Responsibilities

• Translate business needs into clear workflows, requirements, actions and execution plans.

• Coordinate work across business, product, platform, engineering and vendor teams.

• Build enough operating structure to improve execution and visibility.

• Reduce the coordination and documentation burden.

• Use AI tools to improve speed, clarity, reporting, knowledge organization and training-content creation.

Detailed Responsibilities:

A. Business Process Mapping

• Lead current-state and future-state workflow analysis.

• Identify process gaps, unclear ownership, duplication, delays and improvement opportunities.

• Map how the search platform supports business workflows today and in future releases.

• Facilitate process-mapping workshops and convert discussions into clear diagrams, decisions and actions.

• Maintain process documentation as the platform and operating model evolve.

B. Requirements Management

• Gather business and functional requirements through interviews, workshops and cross-functional sessions.

• Convert broad or ambiguous requests into usable workflows, user stories, tickets, acceptance criteria or execution plans.

• Review transcripts and AI-generated summaries, then validate and refine the content.

• Identify missing, conflicting or unclear requirements and drive resolution.

• Confirm that business, product and engineering teams share the same interpretation.

C. Project and Program Coordination

• Maintain action logs, owners, target dates, risks, issues and dependencies.

• Prepare weekly status updates and executive-ready summaries.

• Follow up on overdue actions and help teams maintain accountability.

• Coordinate across multiple workstreams, stakeholders and vendors.

• Support leadership updates, working sessions and decision tracking.

D. Agile Operations

• Support sprint planning, backlog refinement, standups, retrospectives and release planning.

• Convert decisions into trackable work.

• Support prioritization discussions and dependency management.

• Introduce useful agile structure without forcing a process-heavy Scrum model.

E. Jira and Confluence Administration

• Create and maintain epics, stories, tasks, bugs and tickets.

• Support backlog organization, workflow tracking, status reporting and dashboards.

• Organize Confluence pages, templates, meeting notes, knowledge pages and platform documentation.

• Track decisions, risks, issues and dependencies in a consistent manner.

F. Platform Roadmap Support

• Help organize current and future platform priorities.

• Connect business needs to planned capabilities and releases.

• Support roadmap workshops and leadership discussions.

• Maintain a clear view of features, dependencies, user needs and planned releases.

G. Knowledge Management

• Improve information discoverability across meetings, documents and systems.

• Support AI-enabled knowledge management and context-aware collaboration.

• Reduce fragmented knowledge and duplicate documentation.

H. Training and User Adoption

• Create user guides, quick-reference guides, training presentations, playbooks, process manuals and FAQs.

• Create technical and non-technical materials for different user groups.

• Convert demonstrations, transcripts and platform information into clear enablement content.

• Use AI tools for scripts, summaries, training drafts, videos or related content where appropriate.

• Support user adoption as the platform expands.

I. AI-Enabled Ways of Working

• Use Copilot, Claude or similar enterprise AI assistants in daily work.

• Use AI to draft requirements, summarize meetings, prepare status reports and create action lists.

• Use AI to organize knowledge, create training content and reduce manual reporting.

• Recognize new use cases for enterprise AI and recommend practical improvements.

Why join Sonata Software?

At Sonata, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you will not be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.