Business Analyst- Logistics and Supply Chain

Sonata Software Overview

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400 AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; AgentBuilder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30 years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also, Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Role: Business Analyst with Logistics & Supply Chain Experience

Location: Phoenix, AZ

Duration: Long-term contract

Job Summary

Business Analyst

Responsible for managing in supporting customer onboarding, system enhancements, EDI integrations, and continuous improvement initiatives. This role requires close coordination with business teams, customers, US IT and developers to deliver seamless logistics and supply‑chain solutions.

Key Responsibilities:

• Lead customer onboarding and Client’s Logistics Supply-Chain portal enhancement activities.
• Conduct regular meetings with business teams, customers and IT stakeholders.
• Gather, evaluate, and document business requirements (BRD) and obtain approvals.
• Analyze data and identify process or system improvement opportunities.
• Work on EDI mapping, coordination with 3rd Party EDI team and integration requirements.
• Communicate requirements and clarifications between business and development teams.
• Perform unit testing, integration testing and support implementation.
• Ensure smooth deployment and coordinate post‑go‑live support.

Skills & Qualifications:

• Experience in logistics/supply‑chain processes and EDI workflows.
• Strong BRD writing, requirement gathering, and analytical skills.
• Good communication and stakeholder management skills.
• Knowledge of testing methodologies and system integration.
• 3–7 years of experience in a similar Business Analyst role.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law