Digital Cloud Engineer

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization

Engineering company, powered by our unique PlatformationTM framework. Our 6400 AI

Engineers are helping enterprises transform from systems to intelligent business platforms

leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of

Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI,

Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and

assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a

governance and observability framework; Agent Builder-a development toolkit for fungible

agents integrated into enterprise systems; and the Agent Marketplace-an internal

ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence,

including key regions US, UK, India, Malaysia, Mexico, Australia, DACH

(Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500

companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences;

Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake

strengthen our ability to deliver cutting-edge AI solutions. Our 30 years of partnership with

Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of

global Microsoft partners. Sonata is now among the first companies to earn the Microsoft

Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status

in the AWS Partner Network.

Job Title - Teams & Phone-Devices (German)

Location - Egypt (Remote)

Roles and Responsibilities

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Relevant MIP/VBD Titles

• Teams Workshop
• Teams Pilot
• Teams Activation
• Teams Optimization
• Teams Phone
• Teams Room.
  
  

Skills Required

• 10 years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Advanced analytical, problem-solving, and decision-making skills.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Deep understanding in Skype For Business architecture
• Deep troubleshooting skills with Skype For Business
• Experience with Skype for Business 2015/2019, SE
• Design, administration and/or support experience with Skype For Business On-Premise
• Experience with Migrations to Teams and Voice and Microsoft meeting room