Desktop Support Technician

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400 AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents

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Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space

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Job Title: Desktop Support Technici

an Experience:3-5Ye

ars Work Location: Irvine

CAWork Mode: Onsite – 5 Days a Week Work from Office (mandato

ry)
Job Sum

maryThe Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting ski

lls.
Essential D

• utiesResolve Service Desk incidents and requests withi
• n SLAProvide face‑to‑face and virtual end user su
• pportDeploy systems, equipment, applications, and up
• datesTroubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure pro
• jectsManage hardware inventory and coordinate replace
• mentsSupport telephony, video conferencing, and breakroom equi
• pmentMaintain documentation and knowledge base art
• iclesProvide end user training as n
• eededMaintain AD/Entra ID profiles, groups, and access provisi
• oningIdentify automation opportunities to improve support opera

tions
Required Expe

• rience3–5 years as a Desktop Support Tech
• nicianExperience supporting 300–500 user enviro
• nments2 years hardware troubleshooting in manufacturing (preferred: medical d
• evice)2 years Active Directory maint
• enanceExperience supporting executives an
• d VIPsHands‑on support for Windows 10/11 and

macOS
Skills & Certifi

• cationsCompTIA A or MCDST pr
• eferredBachelor’s degree in a technical discipline r
• equiredStrong analytical and problem‑solving
• skillsExcellent communication and customer service
• skillsAdaptability and willingness to learn evolving techn

ologies
Technica

• l SkillsOS: Windows 10/11, macOS, bas
• ic LinuxSuites: O365, SharePoint, G Suite,
• ExchangeEndpoint tools: Intune, JAMF, SCCM,
• NinjaOneIdentity: AD,
• Azure ADNetworking: TCP/IP, DNS, DHCP, VPN
• , 802.1xTicketing: ServiceNow, Jira Service Ma
• nagementHardware: PC/Mac, mobile devices, peri

pherals.
Why join Sonata

Software?At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what co

mes next.Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protecte