AVP, Change Manager

Are you looking for your next opportunity?

Sompo has a unique opportunity for an AVP, Change Manager in our Operations Implementation and Change team.

The Change Manager will facilitate end- to- end business and functional leaders to implement business readiness plans for a variety of insurance underwriting technology and process improvement change initiatives with a heavy emphasis around Guidewire Policy Center. This role will collaborate with IT Project Managers, Product Owners and Business Analysts to manage end- to- end business resources for planning, estimating, implementing, and measuring results to ensure delivery on-schedule and on-budget. End-to-end resources in scope may include Underwriting Operations; Billing & Collections; Financial and State Reporting; Ceded Reinsurance; and Claims.

Location: This position can be based out of any of our Sompo office locations. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our Business, Your Impact, Our Opportunity

What you’ll be doing:

• Implement business plans for technology and other operational process initiatives to ensure adequate integration of required skills, including business and function knowledge, change management, training, communications, business analysis, etc. Specifically ensure effective collaboration across all teams
• Provide thought leadership and oversee plans to ensure business satisfaction and adoption with technology and operations initiatives
• Manage and prioritize User Acceptance Testing (UAT) plans by identifying resources and timelines
• Partner with IT for planning and status meetings
• Develop business user communications, and provide Stakeholder and Project Management Office updates
• Function as the escalation path for business issues and decisions to support IT projects
• Change champion for new technology and process adoption
• Track metrics and measures of business/operational success
• Create and maintain RAID log and escalate business related issues
• Build and manage business go live cut over plans following playbook template including user training, communication plans and conversion shells to minimize business interruptions
• Identify lessons learned for continuous improvement to implementation playbook
• May have direct or matrix management responsibilities over subject matter experts (SME)
  
  

What You’ll Bring

• Excellent communication, presentation, documentation skills. Ability to communicate with all levels of the organization including technical staff, business users and executives.
• Ability to multi-task in a fast- moving environment
• Accurate, analytical and attention to detail
• Big picture and customer service focused
• Experience participating in IT related projects
• Advanced Microsoft Skills including Visio, SharePoint, Excel and Powerpoint
• 5 years Insurance Operations, Project Management or Business Analysis Experience
• Guidewire Policy Center and other Guidewire product experience is a plus
• Project Management experience or certification is a plus
• Bachelor’s Degree preferred
• 10%-15% Travel
  
  

Salary Range: $170,000 – $220,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

Summary

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits
  
  

In today’s world, what do we stand for?

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.