Guest Relations Agent

Somni, recently awarded three Michelin stars, is seeking a highly organized, polished, and guest-focused Reservations & Guest Relations Coordinator. This role is essential to the seamless operation of the restaurant and serves as one of the first points of contact for our guests.The Reservations Coordinator will manage all reservations under the supervision of the General Manager, ensuring accurate planning and smooth service flow.All administrative responsibilities, communication with partners, and internal support tasks will be carried out directly under Chef Aitor Zabala (Chef/Owner).Ideal candidates will have experience in fine dining, exceptional communication skills, and a genuine appreciation for elevated hospitality.ResponsibilitiesReservations & Guest Communications(Supervised by General Manager)Manage the reservation system with precision, including seating plans and waitlist coordinationCommunicate with guests via email, phone, and booking platforms in a warm and professional toneConfirm reservations and communicate pre-arrival detailsRecord guest notes, dietary needs, and preferences to ensure seamless serviceSupport the General Manager in maintaining reservation flow and service readinessGuest RelationsRepresent Somni’s hospitality philosophy as one of the first voices guests encounterAssist with VIP coordination and special requestsMaintain positive relationships with concierges, hotel partners, and industry contactsSupport guest arrival experience when necessaryAdministrative & Operational Support(Reporting directly to Chef Aitor Zabala)Assist the Chef/Owner with administrative tasks, including email correspondenceHelp coordinate communication with partners, collaborators, and external contactsPrepare documents, schedules, and organizational materials as neededMaintain databases of guest information, preferences, and important contactsSupport planning for private events and special projectsProvide general operational support across departments when neededEnsure all administrative work reflects Somni’s standard of professionalism and accuracySkills & AptitudesOutstanding written and verbal communicationHigh attention to detail and strong organizational abilityAbility to multitask and stay calm in a fast-paced environmentWarm, empathetic, and guest-centered personalityProfessional, polished appearance and demeanorProblem-solving ability, initiative, and adaptabilityAbility to work collaboratively with leadership and team membersQualificationsExperience in hospitality, reservations, or administrative roles (fine dining strongly preferred)Familiarity with reservation platforms (SevenRooms, RESY, OpenTable, etc.)Strong administrative and email communication skillsExcellent interpersonal skillsComfortable working under the direct guidance of the Chef/OwnerUnderstanding of food, wine, and dietary basics (preferred but not required)Physical & Schedule RequirementsAbility to work evenings, weekends, and holidays as neededAbility to sit or stand for extended periodsFlexibility to support FOH operations during serviceWork in both administrative and guest-facing settings More detail about Somni Restaurant, please visit https://culinaryagents.com/entities/439074-Somni-Restaurant

Salary : $55,000 - $65,000