What are the responsibilities and job description for the OM Admin Clerk position at Somerpointe Realty, LLC?
Description
Responsibilities:
Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:
- Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
- Adheres to the Company script when communicating with prospective owners and members
- Handles customer service calls to include date changes and general package information
- Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
- Follow up on all pending requests until completion and return all calls in a timely manner
- Completes pre-arrival confirmation calls
- Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole
- Responsible for professionally and courteously handling escalated guest issues
- Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
- Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.
- Adhere to all company and departmental policies and procedures
- Additional duties that may be assigned to meet business needs
Requirements
- Good interpersonal communication skills, written and verbal
- Fluent with Microsoft Office Suite; Word , Excel and Outlook
- Good organization skills
- Ability to manage daily, weekly and special project deadlines
- Self-starter
- Exceptional customer service skills