What are the responsibilities and job description for the Account Manager position at somafina?
- Essential responsibilities:
- Review all incoming purchase orders and upload them to begin the manufacturing process. Ensure orders are correct to avoid delays.
- Attend client meetings via conference calls or in person.
- Engage with internal teams across all departments to ensure projects stay on track. Maintain ownership of each order through follow up until projects are completed.
- Provide updates to clients to keep them informed of order status.
- Provide a weekly open order report with accurate details to sales reps and customers.
- Problem solve issues as they arise during the process. Know when to escalate for help.
- Respond to clients quickly, accurately and professionally through written and verbal communications.
- Use multiple databases and tools to interpret critical information for client communications.
- Provide support documents as requested.
- Maintain sensitivity and confidentiality of client and company information.
- Works towards established goals to improve customer satisfaction.
- Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
- Maintain a clean and orderly work area.
- Other duties as assigned.
- High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
- Excellent knowledge of time management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Ability to work in a high paced environment.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.
Salary : $80,000 - $90,000