What are the responsibilities and job description for the End User Support Specialist position at Solyssey?
The scope is this:
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Experience in ITSM Ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Experience with Autopilot and Intunes
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues, BSoD (Blue Screen of Death)
• Teams & Outlook Troubleshooting
• Excellent problem-solving and communication skills.
• How to identify the Domain user and normal user
• AD, Active Directory issue
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Experience in ITSM Ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Experience with Autopilot and Intunes
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues, BSoD (Blue Screen of Death)
• Teams & Outlook Troubleshooting
• Excellent problem-solving and communication skills.
• How to identify the Domain user and normal user
• AD, Active Directory issue