Operational Analyst - Information Technology

Position Title:                                                                       Reports To:

Operational Analyst – Information Technology                            VP, Information Technology Manager

POSITION SUMMARY:

The Operational Analyst is an entry level role responsible for supporting daily technology operations within the bank’s production environment. This role combines computer operations, first level help desk triage, and IT documentation maintenance. The ideal candidate is detail oriented, eager to learn, and comfortable working in a structured environment with established processes.

JOB RESPONSBILITIES:

Computer & Core Operations:

• Monitor scheduled jobs and batch processing across core banking systems and supporting platforms
• Perform routine system checks to ensure availability, accuracy, and timely completion of operational tasks
• Identify and escalate exceptions, failed jobs, or system alerts according to established procedures
• Maintain operational logs, runbooks, and daily checklists in alignment with audit and compliance standards

Help Desk Triage & User Support:

• Serve as the first point of contact for internal employees requesting IT assistance
• Perform initial troubleshooting for issues, access problems, and common banking application errors
• Create and document tickets with clear details for escalation to support teams
• Provide basic guidance on bank‑approved software, security practices, and access procedures

Documentation Review & Cleanup:

• Review existing IT procedures, runbooks, and knowledge base articles for accuracy and completeness
• Update documentation to reflect current systems, workflows, and compliance requirements
• Standardize formatting and ensure alignment with bank documentation standards and audit expectations
• Collaborate with senior IT staff to validate technical content and ensure consistency across departments
• Other duties as assigned

QUALIFICATIONS:

• Basic understanding of computer systems, networks, and common business applications
• Strong attention to detail and ability to follow structured procedures
• Clear communication skills and a customer‑service mindset
• Ability to learn banking systems, security requirements, and operational processes

SKILLS:

EDUCATION AND/OR EXPERIENCE

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional lifting of equipment up to 40 pounds. Ability to travel between Bank locations as needed. Availability to respond to after-hours technology emergencies when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.

Non-Exempt                                                                                                                                                                                             7-2026