AVP, Information Technology Assistant Manager

Position Title:                                                                                                     Reports To:

AVP, Information Technology Assistant Manager                                                  VP, Information Technology Manager

POSITION SUMMARY:

The AVP, IT Assistant Manager supports the planning, administration, security, and daily operations of the Bank’s technology. Assists in managing IT staff, overseeing technology projects, ensuring regulatory compliance, maintaining system availability and delivering exceptional support to employees. This role serves as a key resource in protecting the Bank’s information assets while supporting business objectives, operational efficiency, and customer service.

JOB RESPONSBILITIES:

• Provide oversight of the daily operations of the Information Technology department.
• Supervise, mentor, and develop IT team members
• Assist with workload management, project prioritization, and resource allocation.
• Help drive department transformation which may include streamlining processes and documentation, implementing data analytics & continuous audit, improving indicators & performance metrics.
• Support the administration and maintenance of servers, networks, telecommunications systems, and end-user devices.
• Monitor security alerts, investigate incidents, and coordinate response activities.

• Coordinate and participate in technology projects including system implementations, upgrades, and process improvements.
• Track project timelines, budgets, and deliverables. 
• Participate in audits, examinations, and regulatory reviews
• Assist with vendor management, service contracts, and technology procurement.
• Look after the purchase of the software and hardware systems and plan proper budget and quotations for the systems
• Provide training and necessary assistance for the employees involved in implementation and maintenance of the software systems
• Develop and maintain technical documentation, procedures, and knowledge base resources.
• Analyze recurring issues and implement long-term solutions.
• Maintain high service standards and end-user satisfaction.
• Assist in evaluating emerging technologies and industry trends.

QUALIFICATIONS:
 

• Understanding of the specifications of the software to be installed in the computers and make necessary pre-installations
• Ability to troubleshoot any kind of systems related problems and maintain security of the systems
• Proficient working with the office applications
• Have good knowledge of Financial industry applications and interfaces a plus
• Knowledge on service desk tools, ITIL
• Have good Troubleshooting skills

SKILLS:
 

EDUCATION AND/OR EXPERIENCE

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional lifting of equipment up to 40 pounds. Ability to travel between Bank locations as needed. Availability to respond to after-hours technology emergencies when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.

Exempt 6.2026