Position Title: Reports To:
Teller Head Teller
Assistant Branch Manager
Branch Manager
Position summary:
Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, while providing exceptional client service by performing the following duties:
Job Responsibilities:
- Delivers excellence in customer service, guidance and respect to all Solvay Bank
customers and co-workers in accordance with the Solvay Bank Client Service Standards
- Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an
example to others in actions and words
- Receives checks and cash for deposit, verifies amount and examines check
endorsements
- Cashes checks and pays out money after verification of signatures and customer balances
- Processes negotiable instruments following all policies and procedures
computer generated receipts
- Enters customer transactions into computer software to record transactions, and issues
- Place holds on accounts in accordance with bank and regulatory policy
- Balances currency, coin, and checks in cash drawer at end of shift and compares totaled
amounts with data displayed on computer screen
- Develops strong knowledge of the Bank’s deposit and electronic banking products so as
able to recognizes client needs and makes appropriate recommendations or referrals to
co-workers
- Removes deposits from and counts and balances cash in automated teller machines and
night depository
- Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of
security for the bank
- Accepts stop payment requests and address changes, distributing to the proper personnel
for processing
- Responds to customer inquiries as appropriate
- Assists with daily scanning to balance branch
- Adheres to established policies, procedures and federal regulations
- Performs other tasks requested by supervisor/manager as they relate to the bank and its
Functions
- Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
- Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.
Qualifications:
- Experience in counting currency and coin
- Ability to deal effectively and tactfully with all types of customers
Experience and Education:
- High School Graduate or GED
- Customer service experience
- Previous cash handling experience
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.
