What are the responsibilities and job description for the Systems Support Specialist position at Solution Partners, Inc.?
We're searching for a skilled Systems Support Specialist. Our client is located in the Rockefeller Plaza. This opportunity is permanent. Our client offers a generous salary bonus and amazing benefits.
We need someone with financial services experience and a bachelors degree.
Primary Responsibilities
- Serve as the first line of defense and frontline technology expert for 20 NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide.
- Manage the complete Help Desk experience accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support.
- Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision.
- Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized.
- Execute rapid PC setups and configurations when new team members join or technology needs evolve knowing that every hour of downtime impacts business operations.
- Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes.
- Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications maintaining the skill level to solve virtually any technical challenge.
- Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room.
- Diagnose and resolve hardware issues quickly both hands-on for NYC users and remotely for associates in other offices coordinating repairs while minimizing user disruption and keeping everyone productive.
- Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment.
- Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention regardless of which office or time zone requires help.
- Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats.
- Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided).
- Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided).
- Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm.
Qualifications
- Experience supporting executives is essential you understand the unique demands, discretion, and white-glove service that senior leadership expects.
- Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision.
- Bachelor Degree, preferably STEM related
- 5 years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure.
- Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments.
- Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently.
- Broadcasting or television studio experience preferred but not required we'll provide comprehensive training for our studio operations.
- A and/or Network certification preferred, demonstrating formalized technical knowledge.
Salary : $80,000 - $100,000