What are the responsibilities and job description for the Field Services Engineer position at Solutech?
Field Service Engineer – Varian Linear Accelerator Experience Required!
Patient Focused. Quality Driven.
Functional Description:
This position supports all field service activities, including contracted and billed service clients, as well as equipment services—spanning evaluations, installations, removals, disposals, and planning—specifically focused on Varian linear accelerator systems. Service excellence is personal and critical, demanding a high level of professionalism, ethics, empathy, and interpersonal skills from every team member.
We understand the urgent nature of the services we provide. That’s why our engineers must receive rapid, confident support from a team that stands behind them. Management is fully committed to investing in the tools, resources, and people needed to uphold service excellence.
Our key success metric is Mean Time to Repair (MTTR)—the total time taken to:
- Receive a service call
- Arrive on-site
- Troubleshoot the issue
- Request and receive parts
- Resolve the machine issue
- Confirm resolution with the client
Everything we do is aligned with reducing MTTR and enhancing customer satisfaction.
Scope of Duties:
As a Field Service Engineer specializing in Varian linear accelerators, you will be trained and fully qualified to maintain assigned equipment to manufacturer specifications. Your role is vital in building long-term trust with our clients, beginning from day one with significant investment in your technical and professional growth.
Core Responsibilities Include:
- Perform on-site and in-house servicing, repair, and installation of company-serviced products (with a focus on Varian LINAC systems).
- Troubleshoot and resolve mechanical, hardware, software, and system failures using standardized procedures.
- Deliver technical support to clients, ensuring operational continuity and patient safety.
- Serve as a primary technical contact for clients, handling service-related concerns with professionalism and urgency.
- Generate reports to track product failure trends and improve serviceability.
Additional Responsibilities:
- Provide phone/remote support to customers and fellow Field Service Engineers.
- Maintain and manage spare parts inventory for assigned clients, ensuring operational readiness.
- Document detailed service reports within Salesforce (or equivalent), recording issues, actions taken, and parts used.
- Stay current with technical documentation and manufacturer updates related to Varian equipment.
- Follow all safety protocols and maintain a high level of professional knowledge.
Minimum Required Skills and Knowledge:
- Varian Linear Accelerator experience
- Expertise in electronic/electro-mechanical engineering and testing/calibration of electronic equipment.
- Proficiency with PC-based systems and diagnostic tools.
- Strong client focus and communication skills.
- Fluency in English and local language (written and spoken).
Preferred Skills and Knowledge:
- Experience identifying and resolving routine software/network issues.
- Ability to troubleshoot and repair moderately complex mechanical and vacuum system problems.
- Familiarity with imaging system diagnostics.
Certifications and Requirements:
- Completion of the Solutech training plan during onboarding or annual review process.
- Full access to Varian Medical Systems (VMS) client sites required; must meet all necessary Vendor Credentialing requirements and maintain compliance throughout employment.
Business Tools Experience:
- Proficient with Microsoft Office (Word, Excel, PowerPoint), email systems, and ERP platforms such as Salesforce.
Work Environment and Physical Requirements:
- Ability to lift up to 75 pounds.
- Capable of standing for extended periods and driving up to 8 hours per day.
- Manual dexterity to manipulate small components.
- Willingness to work flexible hours, including non-standard shifts, to meet client needs.