What are the responsibilities and job description for the IT Systems Support Specialist position at Solu Technology Partners?
Employment Requirements
This opportunity is not open to C2C relationships or visa sponsorship.
This opportunity is for local candidates only.
Job Description
Solu is seeking an IT Systems Support Specialist responsible for performing activities related to the installation, configuration, operation, and maintenance of system hardware, software, and supporting infrastructure. This role ensures that systems, operating environments, and associated procedures align with organizational standards, enabling employees and partners to work effectively.
We are looking for a dependable and technically skilled IT professional with strong organizational and time management abilities. The ideal candidate is self-directed, reliable, and able to prioritize tasks in a fast-paced environment. This position requires a consistent onsite presence, working four days per week at the Wilmington Center location and one day per week at the Radnor, PA site, supporting daily IT operations and delivering high-quality technical support across both locations.
Responsibilities
Qualifications
Preferred Qualifications
This opportunity is not open to C2C relationships or visa sponsorship.
This opportunity is for local candidates only.
Job Description
Solu is seeking an IT Systems Support Specialist responsible for performing activities related to the installation, configuration, operation, and maintenance of system hardware, software, and supporting infrastructure. This role ensures that systems, operating environments, and associated procedures align with organizational standards, enabling employees and partners to work effectively.
We are looking for a dependable and technically skilled IT professional with strong organizational and time management abilities. The ideal candidate is self-directed, reliable, and able to prioritize tasks in a fast-paced environment. This position requires a consistent onsite presence, working four days per week at the Wilmington Center location and one day per week at the Radnor, PA site, supporting daily IT operations and delivering high-quality technical support across both locations.
Responsibilities
- Respond to and resolve help desk escalations based on training.
- Complete related work orders or request-based tasks based on standard operating procedures (SOP).
- Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.
- Develop and maintain a basic understanding of diagnostic tools.
- Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.
- Complete individual projects as assigned and evening responsibilities as scheduled.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the Banks brand.
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Qualifications
- Minimum of 2 years higher education and/or work experience.
- Prior experience reading and digesting technical information.
- Detail-oriented, Problem-Solving Skills, and Time Management Skills.
- Proven written and verbal communication skills.
- Prior experience communicating technical problems to management.
- Strong customer focus, including ability to manage customer needs and multiple work priorities.
Preferred Qualifications
- Associates degree in technology-related field.
- Certifications or special training in related technologies.
- Ability to provide updates and statuses.