Head of Client Operations

Please apply here if interested for priority review: https://jobs.ashbyhq.com/solstice/be0915b1-d9cc-4f39-9a56-5808640aa9ab

Why you should join us:

Solstice is redefining how life sciences organizations commercialize their therapeutics. We are building a commercial engine that allows pharmaceutical marketers to launch campaigns at 100x the speed.

• Rapid growth: Over the past year, we have been working with some of the top life sciences manufacturers and are working with over 50 pharma brands.
• Frontiers of technology: We’re building applications and rapidly iterating technical approaches at the frontiers of AI, experimenting with LLMs and new frameworks. We are incorporating new, advanced frameworks to our solution to better define the possibilities of pharmaceutical marketing.
• Top-tier investors: We’ve raised from investors like Transformation Capital, Twelve Below, Virtue and the founders of Datavant, Commure, and Paradigm to supercharge our growth and build an elite team of engineers and operators.

Building anything great requires commitment and dedication. We’re looking for someone who has the fire to prove others wrong

Role:

Key Responsibilities:

1. Developing a scalable client operations playbook
2. Work with our Commercial Engagement Team (consisting of Commercial Engagement Leads, Creative Teams, Medical Teams, and Forward Deployed Engineers) to develop a scalable operations playbook
3. Monitoring the flow of tasks coming in and out of Solstice to ensure that all non-platform requests are tracked, executed, and delivered to clients.
4. Coordinate tasks coming in and and out, quantify metrics, and identify bottlenecks to relay to the product team
5. Organize team meetings across creative, medical, and commercial engagement functions to enhance operations productivity
6. Optimize workflows across the commercial engagement organization to:

• Increase efficiency and enabling a similar quality of client service in a quickly scalable, “margin positive” way
• Standardize client engagement process across 20 large pharma accounts and establish unified processes

Must-Haves:

• Deeply understands pharmaceutical marketing, creative workflows, and client delivery optimization
• 7- 12 years of pharmaceutical marketing agency experience as a Senior Product Manager or Client Operations Lead
• Has experiencing establishing operational/delivery processes at their previous role
• Has been responsible for managing personnel and large teams across account services organizations, and preferably multiple 1MM Life Sciences accounts
• Great organizational and people coordination skills
• Has incredible attention to detail
• Is looking for a strategic BizOps like process development, coordination, and implementation role
• Deeply quantitative by nature
• 5-days in-person in NYC

Nice-to-Haves:

• AI-Native: knows how to use Claude, Cursor, and different AI tools to increase operational efficiency across functions.
• Has a certain level of client experience but not required for the job
• Understands how to use design tools such as Adobe and Figma

Benefits:

• Salary: $180-$230k Equity
• Medical, Dental, Vision Insurance
• 401(k)
• 12 days PTO
• Lunches/dinners covered
• Professional growth stipend