What are the responsibilities and job description for the Desktop Support Engineer position at Solomon Page?
We are seeking a Desktop Support Engineer to provide hands-on workstation, server, and end-user technology support in a fast-paced enterprise environment. This role focuses on delivering exceptional technical support across headquarters, stores, regional offices, distribution centers, and remote locations while ensuring high levels of customer satisfaction and operational efficiency. The ideal candidate will have strong troubleshooting expertise, excellent customer service skills, and experience supporting enterprise hardware, software, collaboration tools, and endpoint management platforms. This is an onsite role supporting a Monday–Friday, 1 PM–9 PM shift in Gallatin, TN.
Technical Skills
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
- Rate Range- $25-31/hr on W2
- Responsibilities:
- Provide end-to-end technical support for hardware, software, and enterprise applications across onsite and remote environments
- Diagnose, troubleshoot, and resolve workstation, server, and device-related issues efficiently
- Research, analyze, and resolve technical and procedural incidents using multiple support tools and documented processes
- Deliver exceptional customer service by supporting employees both virtually and in person
- Maintain consistent service quality and ensure a high level of customer satisfaction across all support channels
- Support collaboration and productivity tools including Zoom, Microsoft Teams, Slack, and remote desktop technologies
- Utilize enterprise support platforms such as ServiceNow, SCCM, JamF, and Nextthink for ticketing, automation, and endpoint management
- Perform automation and scripting tasks to improve operational efficiency and user experience
- Escalate complex technical issues appropriately while keeping stakeholders informed of status and resolution progress
- Work collaboratively with internal IT teams, business partners, and end users to resolve issues quickly and effectively
- Apply technical knowledge and process expertise to multitask effectively in a high-volume support environment
- Take ownership of assigned tickets and ensure timely follow-up and resolution
Technical Skills
- 4–5 years of experience providing desktop support, workstation troubleshooting, and server support in enterprise environments
- Strong experience troubleshooting computer hardware, software, and endpoint devices
- Hands-on experience with:
- ServiceNow
- SCCM
- JamF
- Nextthink or remote desktop assistance tools
- Zoom
- Microsoft Teams
- Slack
- Automation and scripting tools
- Experience supporting both onsite and remote users in a corporate environment
- Strong understanding of desktop operating systems, enterprise applications, and hardware troubleshooting
- Ability to diagnose and resolve issues across multiple technology platforms and environments
- Excellent interpersonal and customer service skills
- Ability to build strong relationships with business partners at all levels of the organization
- Strong multitasking and problem-solving abilities in fast-paced environments
- Clear communication skills with both technical and non-technical stakeholders
- Highly organized, proactive, and accountable for issue resolution and customer satisfaction
- Flexible and adaptable to changing priorities and operational needs
- Preferred Qualifications
- Experience supporting retail, distribution center, or enterprise corporate environments
- Experience with endpoint automation and scripting solutions
- Knowledge of enterprise collaboration and remote support best practices
- Familiarity with ITIL processes and enterprise service management practices
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
Salary : $25 - $31