Desktop Support Engineer

Desktop Support Engineer
Contract (2 Year Possible extension)
Gallatin, TN (Onsite)

Pay Rate- $30-33 an hour on W2 (DOE)
 
We are seeking a skilled and customer-focused Desktop Engineer with 4-5 years of experience in workstation and server troubleshooting support. The ideal candidate will possess strong technical expertise in computer hardware, end-user support, and enterprise collaboration tools, while delivering a high-quality support experience in a fast-paced environment.
In this role, you will support employees across headquarters, regional offices, distribution centers, retail locations, and remote environments by ensuring timely resolution of hardware, software, and application-related issues. The position requires strong problem-solving abilities, effective communication skills, and a proactive customer-service mindset.
 
Key Responsibilities

• Provide end-to-end technical support for desktops, laptops, workstations, servers, and peripheral devices.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues efficiently.
• Deliver technical support through multiple channels including in-person, remote, and virtual assistance.
• Diagnose, research, resolve, or escalate technical issues using documented processes and support tools.
• Ensure a high level of customer satisfaction by delivering responsive and professional support services.
• Support employees across corporate offices, retail stores, distribution centers, and remote locations.
• Maintain consistency in service quality and ensure adherence to IT support standards and procedures.
• Collaborate with internal teams and stakeholders to resolve complex technical problems.
• Communicate effectively with users and keep stakeholders informed on issue status and resolution timelines.
• Apply technical knowledge and troubleshooting methodologies to identify root causes and implement solutions.
• Contribute to continuous improvement initiatives and support process optimization efforts.
• Meet defined service-level agreements (SLAs) and key performance indicators (KPIs).

 
Required Skills & Qualifications

• 4-5 years of hands-on experience in desktop/workstation and server troubleshooting support.
• Strong knowledge of computer hardware, operating systems, and enterprise IT support environments.
• Experience supporting end-user devices, applications, and collaboration platforms.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong interpersonal and customer service skills with the ability to build relationships across all organizational levels.
• Ability to work effectively in a dynamic, fast-paced environment and manage multiple priorities simultaneously.
• Strong verbal and written communication skills.
• Flexibility to provide both on-site and remote support as required.

 
Technical Skills

• Remote Desktop Assistance Tools (e.g., Nextthink)
• Automation and Scripting
• ServiceNow
• SCCM
• Jamf
• Zoom
• Microsoft Teams
• Slack
  

#RTA

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.