What are the responsibilities and job description for the Customer Service Representative position at Solomon Page?
We are looking for a Customer Service Representative for a top beauty company based in El Segundo, CA!
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
- Pay: $31/hour
- Serve as the first point of contact for the hotline, managing inbound inquiries with a focus on high-quality resolution.
- Provide real-time troubleshooting and "walk-through" support, translating technical workflows into simple, actionable steps for non-technical professional users.
- ?Efficiently resolve support tickets using CRM tools, ensuring all communications meet professional standards.
- Document, categorize, and log recurring issues to provide the business with actionable insights for platform improvements.
- Identify and escalate complex technical bugs or policy exceptions to the appropriate internal partners.
- Maintain an up-to-date understanding of policies, system updates, and FAQ resources.
- 2 years of experience in technical customer support, hotline management, or a B2B service environment.
- Exceptional verbal communication skills, with a proven ability to remain patient and empathetic when assisting users with varying levels of digital literacy.
- Strong aptitude for navigating software platforms and explaining "how-to" steps over the phone.
- Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow, Zendesk).
- A "customer-first" mindset with the ability to provide premium, white-glove service to healthcare professionals and sales reps.
- Ability to thrive in a fast-paced environment and manage high call volumes without compromising quality.
- Experience in the beauty, aesthetic medical, or healthcare sectors is highly desirable.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
Salary : $31