Account Manager I

POSITION SUMMARY:

Account Manager I position oversees the day-to-day management of an assigned customer base, including taking orders, managing customer expectations and problem solving any issues or complaints. The successful candidate will have previous customer service experience, including answering multi-line phones, and work in a fast-paced environment with multiple software applications. The Account Manager I must be a motivated self-starter, work well in groups and have a broad knowledge of products for all divisions

ATTENDANCE:

Regular and punctual attendance is required.

LANGUAGE SKILLS:

English is the primary language of the facility. Ability to read and write, communicate clearly with co-workers and customers and to respond to appropriate questions regarding work process or work product.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as appropriate to the position.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instruction furnished in written oral and/or diagram form. Ability to define and solve problems and collect data.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain existing relationships with distributors in a pre-determined customer territory
• Ability to answer multi-line phone system and direct calls as appropriate
• Assist customers with orders, sample requests, literature requests and product knowledge
• Work with the sales team, managers, marketing, and co-workers from other departments to ensure the highest quality of support is being provided and all sales needs met
• Prepare shipping documents for small parcel orders
• Meet all customers’ needs and deliverables according to proposed timelines
• Remain current with literature/technology related to position and maintains updated methodology and tools as necessary and appropriate

ADDITIONAL RESPONSIBILITIES:

• Ability to set goals, prioritize projects and follow through to completion, while maintaining a budget and following set timetables
• Use critical thinking skills to analyze and determine the root cause of issues and implement appropriate solutions.
• Maintain excellent working relationships with co-workers, and other related facilities and companies as appropriate
• Promote company philosophy, mission and objectives within and to customers outside the facility
• Seek out new methods and principles and be willing to incorporate them into existing practices
• Demonstrates honesty and integrity at all times
• Demonstrates respect for co-workers and complies with company policies
• Demonstrates satisfactory level of interpersonal skills to interact and deal tactfully with facility staff, administration, customers, vendors, and government agencies
• Promote a positive culture. Develop, implement and follow through on incentive programs, as appropriate
• Ability to carry out essential functions of this position with or without reasonable accommodation
• Access continuing education opportunities appropriate to responsibilities.
• Attend and participate in facility meetings.
• Knowledge of emergency and disaster procedures of the facility, as appropriate.
• Participates in company safety program identifying risks to safety and reducing incidents.
• Participates in relevant in-service training sessions.
• Use safety/personal protective equipment as required for the location/situation
• Perform other duties as assigned.

Minimum Qualifications:

• Previous customer service / inside sales experience strongly preferred
• Strong computer and basic math skills

Additional Qualifications / Skills:

• Ability to gather, analyze, and report sales data and trends
• Ability to multi-task in a fast-paced environment
• Exemplary communication and interpersonal skills preferred, including in-person and via phone
• Demonstrated positive influences, including a willingness to proactively accept change and offer suggestions
• Ability to project a professional image
• Strong organizational, prioritizing and analytical skills
• Ability to make independent decisions when circumstances warrant
• Working knowledge of computer and software applications used in job functions
• Self-starter who works independently as well in a group environment
• Basic product knowledge across all divisions
• Detail oriented