What are the responsibilities and job description for the Account Manager position at THE KENAN ADVANTAGE GROUP?
KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.
At KAG, it's our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.
We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!
Position Summary
This position is accountable for the achievement of budgeted revenues, miles, as well as revenue quality, operational efficiency and is the leader of the customer experience for a specific customer(s). This position maintains the overall customer experience to KAG: including all areas of contract management. This position also provides input to Head Office, Operations Vice President and Directors on the development of operational efficiencies; claims process management, and customer reporting.
Qualifications:Essential Functions
- Achieve and maintain planned revenue and new business volumes on a North American basis for national assigned accounts.
- Monitor and report to management operational/service gains and short falls, service issues or concerns, special customer requests, utilizing the company CRM application, or other communication processes specific to the customer.
- Collaborate with the Director of Operations and Terminal Managers in monitoring and maximizing equipment and driver utilization levels and develop and apply innovative methods in pursuing efficiency opportunities that support maximization of profitable equipment and driver utilization.
- Coordinate with geographically specific Business Development Managers on satellite locations multi location key strategic accounts, to insure proper account management and customer care is customized for specific customer plant locations, as applicable.
- Work with terminal and regional management in concert with the operational Vice Presidents in the preparation of revenue, mile growth objectives included in the Annual Plan and Quarterly Forecasts.
- Monitor competitive activity and other external factors such as government policy, local market trends, etc. which can impact our business. Where appropriate, recommend how KAG should respond to potential problems and opportunities while maintaining a high standard of ethics and integrity in the conduct of business.
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.
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Salary : $57,500 - $72,000