What are the responsibilities and job description for the Inside Sales Representative position at Solid Solutions Canada Inc?
SOLID SOLUTIONS CANADA INC
Inside Sales / Counter Sales Representative
Hiring for: HVACPRO360
Location: Woburn, MA (onsite)
Job Type: Full-time, onsite
Compensation: [Hourly/salary range] [commission/bonus]
About the Company
Our client supplies professional-grade heating and cooling equipment to HVAC contractors. Its lineup includes heat pumps, mini-splits, furnaces, and parts and accessories from superior brands. Our client works with contractors who need the right equipment on time, backed by knowledgeable people.
Position Summary
We're looking for a customer-focused Inside/Counter Sales Representative to be the first point of contact for contractor customers. You'll help them choose equipment, answer product questions, process orders, and arrange pickup or delivery, both at the counter and by phone and email. This is a hands-on, fast-paced role for someone who enjoys helping tradespeople get what they need.
Key Responsibilities
• Greet and assist contractors and walk-in customers at the sales counter
• Answer phone and email inquiries about equipment, availability, pricing, and specs
• Recommend the right systems, parts, and accessories based on the customer's project needs
• Prepare quotes and process sales orders accurately
• Coordinate order pickup, staging, and delivery with warehouse staff
• Check inventory and communicate stock levels and lead times
• Handle returns, warranty questions, and order issues according to company policy
• Support new dealer accounts and applications
• Keep customer records and order details up to date in company systems
• Follow up with customers to build repeat business and long-term relationships
• Help keep the counter and showroom/warehouse area organized and professional
Qualifications
Required
• 1 years of sales, counter, or customer service experience (wholesale or trade supply preferred)
• Strong communication and customer service skills
• Comfortable with computers, order entry, and email
• Attention to detail and accuracy with quotes and orders
• Ability to work onsite full-time and stand for extended periods
• Ability to lift up to [50] lbs occasionally
Preferred
• Experience in HVAC, plumbing, electrical, or building supply
• Knowledge of heat pumps, mini-splits, furnaces, or HVAC components and terminology
• Familiarity with ERP/inventory or e-commerce order systems
• Experience working with contractors
• Contractor looking to get off the tools
Skills & Traits
• Friendly, patient, and professional
• Quick learner with strong technical curiosity
• Organized and able to multitask in a busy environment
• Reliable, punctual, and team-oriented
• Comfortable with product training and learning new brands
What We Offer
• Competitive pay [plus commission/bonus]
• [Paid time off and holidays]
• Product and sales training
• Opportunity to grow with an expanding company
Work Schedule
Full-time, Monday–Friday
How to Apply
Send your resume to Ross at Solid Solutions Canada Inc: ross@solidsolutionscanada.ca
Solid Solutions Canada Inc is an equal opportunity recruiter. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.