What are the responsibilities and job description for the Supervisor, Phone Inventory Specialists position at Solera Holdings, LLC.?
Supervisor, Phone Inventory Specialists - ListAssist Services/Canton, MA
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.
The Role
We are seeking a highly organized and results-driven Operations Manager to lead a team of phone representatives who contact insured individuals to gather detailed content lists related to property claims. This role requires a blend of strong leadership, excellent communication skills, and a thorough understanding of the claims process.
The manager will ensure that the team delivers a professional, empathetic experience while efficiently collecting the necessary information to support the claims adjustment process.
What You'll Do
- Manage, coach, and develop a team of call agents focused on gathering claim content information from insureds.
- Monitor daily workflows to ensure timely and complete calls to insureds.
- Optimize call scripts and procedures to improve call quality and data collection efficiency.
- Track and report on key performance indicators (KPIs) such as call volume, quality, and turnaround times.
- Set performance goals, conduct regular performance reviews, and identify training needs.
- Work closely with claims adjusters, content specialists, field representatives and other departments to ensure smooth and accurate claim processing.
What You'll Bring
- 3–5 years of management experience in a call center, claims, or insurance-related environment.
- Strong understanding of property claims processes, particularly contents claims, is highly preferred.
- Excellent communication, leadership, and interpersonal skills.
- Proven ability to manage a remote or in-office team in a fast-paced environment.
- Experience with CRM, call center, or claims management software.
- Ability to analyze data, generate reports, and make informed decisions.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.