What are the responsibilities and job description for the Resort Runner (Temporary) position at Soleil Management Hawaii, LLC?
Description
ROLE
The Resort Runner provides essential support across multiple departments to ensure smooth daily operations and exceptional guest experience.
RESPONSIBILITIES
· Arriving on time for all scheduled shifts in proper uniform, including nametags and with a great Smile.
· Provide superb customer and professional service regardless of guest demeanor, with company service standards.
· Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
· Proactively assist all guests with luggage during registration and check out.
· Maintain a flexible work schedule based on business needs.
· Maintain cleanliness of public areas, entrances, and back-of-the house areas.
· Support housekeeping and operations teams with supply delivery and set up.
· Deliver guest requested items such as towels and amenities.
· Perform all other job requests as assigned by management.
Requirements
REQUIREMENTS/QUALIFICATIONS
· Previous hospitality or customer service experience preferred.
· Basic knowledge on handling devices and radios.
· Ability to lift, carry, and move heavy items (e.g. luggage, supplies, bed linens).
· At least 16 years of age.
· Professional appearance that is clean, natural, polished, and professional.
· Effective communication skills and proficient oral and written English language skills.
PHYSICAL REQUIREMENTS:
· Ability to bend, kneeling and stretching most of the working day.
· Able to stand and walk for extended periods of time.
· Able to work in areas containing dust, varying noise and temperature levels, lighting, vibration and air quality.
· Ability to work indoors and outdoors in varying conditions.
· Must be able to carry luggage, supplies, and linens up and down several flights of stairs.
· Capable of lifting/pushing/pulling up to 50 to 70lbs constantly.