Lead Patient Access Representative

UR Medicine Finger Lakes Health

Are you an experienced patient access professional with strong leadership skills and a passion for delivering excellent service? UR Medicine Finger Lakes Health is seeking a Lead Patient Access Representative to help guide daily department operations, support staff development, and ensure accurate, efficient patient registration and insurance processing.

In this role, you'll help lead a team responsible for creating a positive patient experience while supporting registration accuracy, insurance compliance, financial clearance, and front-end collections.

What You'll Do

• Oversee daily Patient Access operations, helping ensure appropriate staffing, productivity, accuracy, and quality standards.

• Train, orient, and support employees while assisting with ongoing education and performance improvement.

• Monitor patient registration for accuracy and completeness, including demographic, social, and financial information.

• Ensure insurance verification, referrals, and authorizations are completed as required to help prevent claim denials and delays.

• Support front-end collections and train staff on collection policies and procedures.

• Monitor compliance with organizational policies, regulatory requirements, and insurance guidelines.

• Serve as a resource for patient access systems and software, helping troubleshoot issues and ensure staff have the tools needed to perform their jobs.

• Collaborate with Patient Financial Services, Care Management, scheduling, physician offices, laboratory areas, and other departments to resolve issues and improve workflows.

• Use reports and tracking tools to monitor performance, identify opportunities for improvement, and support departmental goals.

• Communicate expectations clearly and professionally while promoting teamwork and accountability.

Our Commitment to Patient Care

At UR Medicine Finger Lakes Health, we are committed to creating a healing environment built on professionalism, effective communication, safety, dignity, and respect. As a Lead Patient Access Representative, you will play an important role in supporting both our team and the patients we serve.

Ready to take the next step in your healthcare career? Apply today and join UR Medicine Finger Lakes Health!

FLH123

Qualifications

Required:

• High school diploma or equivalent.

• At least two years of Patient Access or Patient Financial Services experience.

• Knowledge of insurance requirements, regulatory guidelines, and medical terminology, including CPT and ICD-10 coding.

• Experience with front-end collections.

• Strong analytical, problem-solving, organizational, and communication skills.

• Demonstrated leadership abilities and the ability to support, train, and guide team members.

• Ability to maintain confidentiality, manage competing priorities, meet deadlines, and interact professionally with patients, staff, and visitors.

Preferred:

• Bachelor's degree.

• Previous leadership or supervisory experience.

• Experience with Microsoft Office applications, including Word and Excel.