What are the responsibilities and job description for the Sales Support Administrator position at SolarCraft?
What You’ll Do
You’ll support our sales team, improve the customer experience, and ensure smooth operations across departments. Key responsibilities include:
Sales Intake & Customer Experience
- Be the first point of contact for incoming sales calls and emails.
- Provide friendly, professional communication to make a great first impression.
- Pre-qualify leads by gathering information from homeowners and business owners.
- Schedule appointments for energy consultants.
- Collect customer energy usage data and enter information into our CRM accurately.
- Maintain organized job files and client records.
- Follow-up unresponsive leads.
- Send thank-you gifts to referral partners.
- Assemble and deliver client Owner’s Manuals.
- Track and report solar production after system installation using online monitoring tools.
- Research and prepare materials for customer visits and neighborhood marketing.
- Assist with outreach, promotions, and referral programs.
- Support the Business Development Manager with marketing tasks.
- Help with SolarCraft digital content, videos, and event participation.
What You Bring
- Excellent verbal and written communication skills.
- Highly organized and detail-oriented.
- 6 months of customer service experience.
- Friendly, positive, and professional demeanor.
- AA degree or higher preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Bilingual a plus, but not required.
- Motivated, responsible, and eager to learn.
Why You’ll Love Working at SolarCraft
- Competitive pay
- Paid Time Off 9 paid holidays
- Health insurance with company contribution for you and your dependents
- Employee Stock Ownership Plan (ESOP) 401(k) match
- Training and career growth in the clean energy industry
- Fun team events and a supportive, mission-driven culture
- Make a real impact helping local homeowners save money and live sustainably
SolarCraft is the largest locally based clean energy provider in Marin, Sonoma, and Napa counties. For 40 years, we’ve delivered solar, battery storage, and clean energy solutions—and we’re proud to be 100% employee-owned.
We’re looking for a proactive Sales Support Representative to join our Clean Energy Projects team. You’ll receive full training to become knowledgeable in solar, battery storage, heat pumps, and home improvement solutions.
SolarCraft is an equal opportunity employer.